Your role

What you'll be doing

What We Need
Corpay is currently looking to hire a Customer Support Advisor within our Corpay One division. This position falls under our Corporate Payments line of business, located in Copenhagen, Denmark. In this role, you will be handling customer queries and proactively reaching out to potential customers to prevent any challenges. In this role, you will be reporting to the Customer Support Manager.

How We Work
As a Customer Support Advisor, you will be expected to work in an onsite environment. Corpay will set you up for success by providing:

• Assigned workspace in office and home office setup

• Company-issued equipment

• Formal, hands-on training

Role Responsibilities

• Responding to customer inquiries via chat, email, and phone — always timely, professional, and friendly.

• Troubleshooting issues, provide accurate solutions, and escalate when needed.

• Guiding customers step by step to ensure they get the most out of our product.

• Documenting and track all customer cases, ensuring consistent follow-up until resolution.

• Collaborating with product and engineering teams by reporting bugs and sharing user feedback.

• Maintaining strong product knowledge to deliver confident and reliable support.

• Contributing to our knowledge base by creating and updating FAQs, help articles, and internal guides.

• Spotting recurring issues and proactively suggest process or product improvements

Qualifications & Skills

• Minimum of 1 year experience in customer service or support.

• Strong customer-focused mindset with proven commitment to satisfaction.

• Excellent verbal and written communication skills in both Danish and English.

• High attention to detail with a consistent standard of quality.

• Self-motivated and reliable in delivering on commitments.

• Strong IT and computer skills.

• Demonstrated initiative, professionalism, and problem-solving ability.

• Team-oriented approach, valuing knowledge sharing and collective success.

• Knowledge of the finance industry or bookkeeping is a plus.

Benefits & Perks

• A chance to join a dynamic and collaborative team.

• Opportunities to develop leadership skills by acting as a backup for the Support Manager.

• The ability to make a meaningful impact in a global SaaS company.

• Annual six-week paid vacation.

• 5% company-paid pension, after successfully completing the 3-month trial period. Health Insurance, after successfully completing the 3-month trial period.

• Hot and cold beverages, including coffee, tea and sodas.

• A great selection of snacks!

• Healthy Lunch program.

• Option to opt-in to our massage program, after succeeding the 3-month trial period.

Our Company & Purpose
CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.

• Empowering our people to share their experiences and ideas through open forums and individual conversations; and

• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.CORPAY.com or following CORPAY on LinkedIn.

Equal Opportunity/Affirmative Action Employer
CORPAY is an Equ