Federal Work Study Student Position, Technical Support Coordinator

Job Type Part-time Description

Work from Home (WFH) - Remote work must be performed while residing in California, Florida or New Mexico

Must be a CIAT Student

CIAT Location: San Diego, CA

Reports to:  IT Manager 

Status: Non-Exempt

Employment Type: Variable-Hour

 

Responsibilities

• Take an active role and participation as a CIAT student ambassador to participate in virtual events including new student orientation, certification workshops, and career services workshops
• Assist with student assignment, lab, and certification support through:
  • Hosting individual and small group live, virtual support sessions
  • Testing and contributing to lab documentation
  • Virtual support for students needing assistance with PC Build Kit labs, networking labs, Amazon and Azure labs, and coding labs (lab assignments per student coordinator will vary based on coursework and/or certifications earned)
• Assist with CIAT website development initiatives including:
  • Website UI/UX, browser, device compatibility, and navigation testing
  • Student portal and pilot project testing
• Assist with Career Services tasks including:
  • Reviewing Handshake employer profiles to ensure they meet department guidelines
  • Evaluating job postings and industry trends
• Adhere to regulations as set forth by governing agencies and institutional policies.
• All other duties as assigned

Requirements

  

• Must be currently enrolled at California Institute of Applied Technology and eligible for Federal Work Study
• Must be in good academic standing, which includes a minimum cumulative GPA of 2.0, GPA 3.0+ preferred
• Excellent communication and interpersonal skills
• Independent problem-solver with demonstrated critical thinking skills
• Strong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and others
• Possess a sincere interest in helping others achieve life goals
• Takes a customer-service-oriented approach to collaborate with internal departments
• Ability to work collaboratively with others to support student success, achieve CIAT goals and contribute to a positive and inclusive culture
• Commitment to fostering an inclusive and supportive environment that respects the diversity of employees and students' backgrounds, experiences, and perspectives
• Team player with a positive, can-do attitude
• Strong organizational skills with the proven ability to prioritize
• Possess high ethical standards, being an example of professionalism to others
• Ability to problem solve while maintaining compliance with all policies, procedures, and regulations, including those related to integrity, conduct, and professionalism
• Must be able to embody CIAT’s mission, vision and values

Benefits:

• Gain valuable experience in career services and online job platform management
• Develop transferable skills in communication, data management, and customer service
• Flexible work hours to accommodate your class schedule
• Collaborative and supportive work environment within the Career Services team

Position Type and Expected Hours of Work

Days and hours of work are Monday through Friday. Occasional weekend and evening hours may be required. This position must not exceed 20 hours per week.

Supervisory Responsibility

This position has no supervisory responsibilities.

Location

This is a remote position. Work must be conducted in locations that have been approved by the company. Company authorization is necessary for relocation or work from other locations, even if temporarily.

Values

Values such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are being demonstrated in the course of business each day. Our values set expectations for how employees and managers interact with every person while representing the company.  

We are passionate about education and student success

We value integrity and excellence in our employees and students

We treat ourselves and our students with dignity and respec

We believe in and encourage innovation at our school to better hel