Casino Operations Associate

Overview

As a Casino Associate at Fanatics Betting & Gaming (FBG), you are responsible for ensuring the ongoing
smooth operation of RNG & Live Casino games & the Content Release Schedule. You will coordinate with
Customer Services, Engineering & External Game Providers to ensure that game related issues are
tracked, managed effectively & resolved in a timely manner. You will maintain the accuracy of game
related information & manage the placement of Casino content within the App against an agreed plan,
supporting the Casino Content & Operations Manager to ensure that all necessary approvals are
provided, allowing for the Content Release Schedule to be maintained. The salary for this position is $55,000-80,000/year based on relevant skills and experience. 
 

Responsibilities

● Manage SLM / Game ticketing with CS & 3rd Party Vendors to ensure game related issues are
resolved quickly
● Coordinate with QA & Customer Services to ensure content is correct in-game prior to release,
working to resolve when issues arise
● Support the management of the Internal Content Roadmap by collating & documenting relevant
information from 3rd Party Vendors
● Maintain accuracy of game related data, information & documentation within internal systems
● Support the Game Release Process by coordinating with Tech Compliance to provide all
necessary information to ensure the release approvals are granted
● Coordinate with Creative Designers to ensure all necessary assets & creative are briefed in &
available in a timely manner
● Coordinate with Promotions Team to test new products & optimize the Promo proposition
● Assist in the documentation & maintenance of Operational Processes & Procedures
● Must be open to occasional travel to Fanatics Betting & Gaming offices and other locations for
events, meetings, and team-building activities

Required Qualifications

● Bachelor level degree or relevant work experience
● Attention to detail and organizational skills are essential
● Driven and ambitious to learn and develop a career within iGaming
● Proficiency in GSuite (Docs, Sheets, Slides, Gmail) or MS Office equivalents
● Strong work ethic. Is accountable, works smart and pushes self and others for results
● Relates and works cooperatively with people across levels, functions, culture, and
geography to achieve shared goals
● Excellent communication skills, both written and verbal, and is effective in a variety of
communication settings
● Willingness to work some nights and weekends during busy periods of the sports calendar
● You have an agile mindset; able to embrace new initiatives in a fast-paced environment
● Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly and
decisions are made quickly
● Team-first mentality, with a willingness to do what it takes to get the job done and a desire to
strive for better
● Able to effectively work cross-functionally within an enterprise environment
Preferred Qualifications
● Minimum 3 years experience in Online Casino or Retail Casino preferred

If you possess some of these qualifications but not all of them, we still encourage you to apply!

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.  
As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities wh