Director, Software Engineering (Salesforce)

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$135,700.00 - $223,900.00

Target Openings

1

What Is the Opportunity?

Travelers is seeking a Director of Software Engineering (Salesforce) to join our Personal Insurance organization as we grow and transform our Technology landscape. Individual will complete advanced software end to end engineering tasks that span many parts of a system including designing, developing, analyzing, configuring, testing, debugging, troubleshooting, documenting, health monitoring/alerting, and implementing based on user or system specifications. Individual will also consult with users to determine hardware, software or system functional specifications, manage the effective use of resources, act as subject matter expert across multiple applications, systems and technologies, leverage technical and business knowledge to drive the planning and execution of complex initiatives, participate in the design/ development process, and provide technical leadership, while leading a team of SWE. Applicants must be authorized to work for ANY employer in the U.S. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, for this role.

What Will You Do?

Provide Salesforce Service Cloud & FSC Insurance Expertise:

• Engineer enterprise-scale insurance data models using out of the box Financial Services Cloud capabilities
• Design complex case hierarchies for multi-line property casualty insurance products (auto, home, etc) with proper case routing and escalation workflows
• Lead implementation of advanced Omni-Channel configurations including queue-based routing, skills-based routing, and capacity models for various types of work

Advanced Integration Patterns:

• Engineer integration architecture connecting core insurance systems using Salesforce capabilities such as Salesforce Connect, Data Cloud, APIs and platform events
• Design platform event architectures for real-time policy changes, claims updates, and regulatory notifications
• Architect Change Data Capture strategies for maintaining data consistency across insurance system landscapes
• Lead API strategy including REST, GraphQL, and composite API patterns for complex insurance workflows
• Oversee Salesforce Connect implementations for real-time access to legacy insurance systems without data replication
• Follow enterprise event bus patterns using Platform Events for insurance business processes
• Architect publish-subscribe patterns for policy lifecycle events

Leadership & Strategic Vision:

• Participate and enforce governance frameworks for FSC including, leaning into out of the box and supporting customizations and extensions where necessary.
• Lead evaluation and implementation of Agentforce capabilities for automated servicing and operations
• Mentor teams on out of the box capabilities minimizing platform customization while meeting business objectives and exceeding target key results.

• Lead a team of Software engineers by providing technical guidance and mentorship while modeling Travelers' leadership behaviors.
• Direct complex design, development, analysis, configuration, testing, debugging, troubleshooting, documenting, health monitoring/alerting, and implementation based on user or system specifications for impactful and high-visibility tasks.
• Lead investigation and resolution efforts for critical, high impact problems, defects, and incidents.
• Seek opportunities where technology can be utilized to improve the business and provide more efficient processes.
• Apply knowledge of current industry trends and techniques to formulate solutions for software engineering problems.
• Perform other duties as assigned.
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