Sr. Director of Fulfillment Systems & Operations Strategy

About Us

Hungryroot is using AI to build the most consumer-centric food and wellness company to ever exist. We act as your personal assistant for healthy living—getting to know your goals, lifestyle, and budget, and recommending and delivering healthy groceries, easy recipes, and essential supplements for you and your family.

It’s the easiest way to eat healthy, achieve your goals, save time, and discover new foods. We believe food is the foundation of health, convenience should not mean compromise, and that everyone is unique in how they eat and live. That’s why we’re building a future in which healthy living is both easy and enjoyable.

Hungryroot is a distributed team of top talent across 28+ U.S. states. While we have a headquarters in New York City, our remote-first culture emphasizes collaboration, team-building, and flexibility. Expect regular virtual team events, strong ownership and accountability, and an annual company retreat.

About the role

The Senior Director of Operations Strategy and Optimization will lead the cross-functional strategy and execution of fulfillment systems and inventory, packaging operations, and continuous improvement. This role ensures that our operations, systems, tools, processes, and people are aligned to drive efficiency, compliance, and scale across our hybrid fulfillment network.

You’ll lead a growing team across systems engineering, packaging execution, inventory management, and continuous improvement  — and partner deeply with Engineering, Product, Fulfillment Ops, and Supply Chain.

As Hungryroot continues to scale its company-owned fulfillment center network and manage 3PL partnerships, we are investing in world-class systems and operational infrastructure to support accurate, efficient, and safe delivery of food to our customers.

Responsibilities

Systems Strategy & Architecture

• Own the end-to-end strategy and configuration of core fulfillment systems: WMS, OMS, labor management, scanning tools, and automation integrations
• Translate operational needs into scalable workflows, logic rules, and system automations
• Collaborate with Product & Engineering to define systems roadmap, vendor selection, and custom tool development
• Oversee testing, deployment, and training for new system features across FCs and 3PLs

 Implementation, Enablement & Scale

• Lead onboarding of new FCs into the fulfillment systems ecosystem
• Drive consistency across company-owned and 3PL sites through system standardization and SOPs
• Develop tooling and standards for slotting, labeling, pick-pack, packaging, and staging workflows
• Ensure system stability, uptime, and SLA performance across all fulfillment tools and processes

Inventory Management

• Develop and implement a comprehensive inventory strategy that aligns with the company's financial goals
• Acts as a liaison between various departments, including purchasing, warehousing, sales, and finance
• Evaluate and implement new technologies and best practices to improve inventory efficiency

Packaging Ops

• Lead packaging execution across fulfillment centers, ensuring efficient materials flow and system integration
• Collaborate with Product, Supply Chain and Sourcing to implement packaging innovations and process improvements
• Optimize packaging for efficiency, safety, sustainability, and customer experience

 Continuous Improvement & Performance Management

• Champion a culture of continuous improvement across fulfillment operations and systems
• Identify and implement process enhancements using data, root cause analysis, and lean practices
• Develop and track KPIs around system uptime, labor productivity, inventory health, packaging throughput, and food safety performance
• Partner with analytics and ops teams to ensure visibility and actionability of performance data

 Team Leadership 

• Build and manage a high-performing team across fulfillment systems, inventory, packaging, and continuous improvement
• Provide coaching, career development, and cross-functional collaboration for technical and operational team members
• Lead sprint planning and execution reviews with Product, Tech, and Ops stakeholders

Qualifications

• 8–12+ years of experience in fulfillment, supply chain systems, operations excellence, or related roles
• Experience with NetSuite, JIRA and Confluence
• Experience managing projects at scale
• Proven leadership across multiple domains: fulfi