Jobs and Careers
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Veterinary Client Service Representative, AVES- ORC
Ethos Veterinary HealthUnited Statesfull_timeVerifiedPosted 18 Dec 2025
💰 $42,000/yr($36,000/yr – $42,000/yr)
About the role
Veterinary Client Service Representative
Do you love pets and people? Are you energetic, enthusiastic, and a pro at multitasking? If so, you could be the perfect fit for Austin Veterinary Emergency & Specialty (AVES)!
We’re on the lookout for Client Service Representatives to join our growing team!
AVES is a dynamic and rapidly expanding specialty and emergency hospital, providing advanced care for Austin’s pets through referrals from primary care veterinarians. As a vital member of our team, you’ll ensure exceptional service for our clients and their beloved animals.
About the Role:
As a Client Service Representative, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests.
Responsibilities Include (but not limited to):
Do you love pets and people? Are you energetic, enthusiastic, and a pro at multitasking? If so, you could be the perfect fit for Austin Veterinary Emergency & Specialty (AVES)!
We’re on the lookout for Client Service Representatives to join our growing team!
AVES is a dynamic and rapidly expanding specialty and emergency hospital, providing advanced care for Austin’s pets through referrals from primary care veterinarians. As a vital member of our team, you’ll ensure exceptional service for our clients and their beloved animals.
About the Role:
As a Client Service Representative, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests.
Responsibilities Include (but not limited to):
- Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
- Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
- Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
- Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
- Financial Transactions Oversight: accurately and efficiently handle payment processing and reconciliation
- $18 - $21 depending on experience
- Full Time
- Split Day/Night shifts
- Rotating Weekends required
- Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
- Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
- Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
- Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
- At least 2 years of customer service experience in a medical setting is required
- Veterinary experience is preferred.
- A solid employment history with proven reliability.
- The ability to work independently while being self-driven and eager to grow.
- A proactive mindset, always looking for process improvements and opportunities for collaboration to streamline operations.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus
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