Customer Advocate Specialist

Description

American Glass Professionals is the largest and fastest growing Auto Glass installation and calibration company in the state of Florida. We provide exceptional install and calibration services all across the state, and pride ourselves in exceeding the expectations of our windshield companies and clients. We are seeking a reliable and detail/team-oriented Customer Advocate Specialist to join our team. 

As a Customer Advocate Specialist, you will be responsible for handling inbound calls from customers reporting concerns or problems with their windshields. Your primary objective will be to provide exceptional customer service and efficiently resolve warranty issues to ensure customer satisfaction. 

This is a full time in office position.

Requirements

Responsibilities:

• Respond promptly and professionally to inbound calls from customers regarding warranty issues or concerns with their windshields. 
• ather necessary information from customers to assess the nature of the problem and determine the appropriate course of action. necessary steps or procedures for resolution. 
• Coordinate with internal departments, including installation teams and suppliers, to facilitate the timely resolution of warranty claims. 
• Maintain accurate records of customer interactions, warranty claims, and resolutions in the company's database or CRM system. Properly noteing
• Follow up with customers to ensure their issues have been satisfactorily resolved and address any additional questions or concerns they may have. 
• Identify opportunities for process improvements or enhancements to streamline the warranty claims process and improve overall customer satisfaction. 
• Stay updated on product knowledge, warranty policies, and industry trends to effectively address customer inquiries and provide informed assistance. 
• Verify customer address
• Coordinate well with he client for scheduling and dispatch purposes.
• Take customer complaints via emails and text
• Coordinate with dealerships and find body shops for any damages that occur. 
• Properly review photos and asses them accurately.

Requirements

• High school diploma or equivalent
• 1+ years of experience in dispatching or customer service
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize tasks effectively
• Proficient in Microsoft Office and other computer applications
• Ability to work in a fast-paced environment
• Parts ordering experience preferred
• Work well under pressure

Benefits:

• Full Medical Coverage
• Dental Insurance
• Vision Insurance
• AGP 401k Plan
• 3 weeks PTO (Accrued)

Schedule:

Training Schedule 8am - 5pm

Working schedule - Monday - Friday with alternating Saturdays (9am - 6pm)