Altra: Field Service Representative

Join the Altra Family

We want everyone who is capable of running to experience the thrill of finishing their first race, setting a new personal record and shattering limits they never thought they could overcome. We use our run-improving footwear, unmatched education and inextinguishable passion for running to inspire everyone to lace up, hit the open road or trail, and start running. Our mission to get everyone who is able out and running may be bold, but we won’t stop trying until it’s a reality.

Field Service Representative

The Altra Field Service Representative is a motivated self-starter who will lead and execute seasonal go-to-market and service strategies in all distribution channels within their assigned territory. This role will foster growth, excitement, and awareness within the community by conducting education, promotion, and merchandising tasks for Altra, VF, and its products. The Altra Representative will also be responsible for establishing meaningful and lasting relationships with retailers, community partners, and consumers to drive sell-through of Altra products and increase market share. This role does require frequent travel to assigned accounts, designated consumer events, and races, as well as working on weekends.

How You Will Make a Difference

What you will do:

• Support retailers through in-person visits, demos, working the sales floor and partnering for local expos
• Conduct clear and persuasive product presentations to educate and motivate retail staff and customers
• Engage with community and retail partners to create excitement and brand awareness around Altra
• Implement merchandising or promotional activations with product and POP
• Provide support for Smartwool through education and product presentations at REI
• Represent Altra at local (and select national) events, races, and expos
• Complete detailed and accurate field activity reports via Repsly
• Maintain organization and appearance of field assets and demo shoes
• Uphold fiscal responsibility managing travel, expenses, promotional material, and seeds

How you will do it:

• Ensure in-field activities align with seasonal go-to-market strategies and sales goals established by the leadership team
• Strategize with Sales Reps to create a service plan to support brand growth in assigned territory
• Collaborate with other members of the Field Service Team to create and implement unique education initiatives and activations
• Be the “eyes and ears” of the company: collect and relay feedback on Altra products, competitor brands, and industry trends being seen while visiting accounts and attending events
• Bring your experience, ideas, and unique perspective to the team to contribute to the continued growth and success of The Field Service Team and Altra

What success looks like:

• Meeting goals set by the leadership team, organization, and self
• Retail staff is comfortable and confident in pulling and selling Altra product
• Making a difference in the lives of retail staff, consumers, and team members by unleashing human potential
• Using challenges as opportunities to learn and establish best practices for the future.
• Overall territory growth year-over-year
• Hitting monthly service metrics established by the Technical Representative Manager
• Successfully meeting deadlines set for action items, projects, and reports

Free To Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

Skills for Success

Years of Related Professional Experience:

• 1+ Years of specialty retail experience (Run or Outdoor Specialty preferred)
• 2+ Years of marketing/sales experience

Educational Position Requirements:

A formal education and subsequent undergraduate degrees are nice to have, but we are most interested in your total experience and professional achievements.

• BA or BS degree in Marketing/Sales/Business/Kinesiology preferred

What we expect you already know (have?):

• Familiarity with the Altra product line

• Strong time management, planning and organizational skills
• Excellent written and verbal communication skills
• Ability to work well independently, as well as within a team
• Experience working directly with consumers, fitting, and selling technical footwear