Digital Workplace Specialist

Digital Workplace Specialist

 

Location: Philadelphia, PA (Office-based) 

 

Position Overview: 

 

Step into a role where technology, creativity, and culture converge. Bentley Systems is looking for a Digital Workplace Specialist to be a cornerstone of our brand-new, state-of-the-art Philadelphia headquarters. In an energetic and developer-centric atmosphere, you will provide premier technical support to a community of innovators, engineers, and creators. This is more than a support role; you are the enabler of productivity and the technical expert who ensures our dynamic environment runs flawlessly, empowering our teams to build the future of infrastructure software. 

 

Responsibilities:

 

Experience Center & Event Technology

Command the technology powering our cutting-edge Experience Center, Conference/Collaboration spaces, and individual workstations. You will maintain, troubleshoot, and the AV for high-profile customer events, product launches, and internal hackathons, creating unforgettable, immersive experiences that reflect our innovative spirit. This technology includes large format LED walls, video processors, digital signage displays, including cameras, lighting, sound, and smaller conferencing room spaces. 

 

Creator & Colleague Enablement

Deliver exceptional "white-glove" support to our developers, creatives, and leadership. You are the go-to expert who removes technical roadblocks, ensuring our teams have the seamless tools they need to design, code, and innovate without interruption. 

 

Advanced AV/IT Systems

Master and maintain the sophisticated AV and IT ecosystem within our modern workspace. From integrated conference rooms (Crestron, Logitech) complex audio-visual hardware, to supporting colleagues with their IT Support needs. You will be the escalation point for the most challenging technical issues. 

 

Our Workspace & Vibe:

 

We believe that a great workplace inspires great work. Our Philadelphia office is more than just a building; it's a hub for innovation designed for a modern, dynamic workforce. 

• A Developer's Playground: We've built an environment where our technical talent can thrive. 

• Unwind and Recharge: Crush your high score in our fully equipped game room or break a sweat in the state-of-the-art on-site fitness center. 

• An Energetic Atmosphere: Join a young, vibrant culture where ideas flow freely, collaboration is constant, and passion for technology connects us all. 

 

Qualifications: 

 

Required: 

• A minimum of 5-7 years of experience in a fast-paced corporate IT support role. 

• Demonstrated experience with professional A/V production equipment (lighting, audio, cameras, Dante, NDI). 

• Expertise with enterprise conference room technologies (Logitech, Crestron, Microsoft Teams Rooms). 

• Advanced support knowledge of Windows 11, iOS, and macOS in a developer-heavy environment. 

• In-depth knowledge of the Microsoft Office 365 application suite. 

 

Desired Competencies: 

• A passion for technology and a drive to provide outstanding customer service. 

• Excellent communication skills, with the ability to connect with both technical and non-technical colleagues. 

• A proactive and analytical approach to problem-solving. 
• This is a full-time role expected to work 40 hours per week, office-based in the US.
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
• This role requires up to 5% travel.

 

What We Offer:

 

• A great Team and culture – please see our Recruitment Video.

• An exciting career as an integral part of a world-leading software company providing solutions for architectur