Administrative Assistant

Position Title:                   Administrative Assistant
Program/Dept:                 Resource Connect Solano/Coordinated Entry System
Reports to:                        Program Director
Classification:                   Regular, Full-Time, Non-Exempt
Salary Range:                   $23-$27 DOEE + Full Benefits Package

Shift:  Monday – Friday, 8:30am – 5:00pm 

Agency Description:

Caminar and our divisions transformed the lives of over 31,000 youth and adults across San Mateo, Santa Clara, San Francisco, Solano, Contra Costa, and Butte counties last year through education, behavioral health care, and support. Driven by compassion, science, and our understanding of root causes, we deliver high-quality prevention, treatment, and recovery services to those with complex mental health, substance use, and co-occurring needs.  

We understand that quality behavioral health outcomes occur when a person is supported in all their basic human needs, and we actively partner with our clients and the community to address the social determinants of health that lead to sustained well-being. We are here to empower and support the most vulnerable members of our community to move toward wellness, resilience, and independence. 

Caminar values diversity. People of all races, ethnicities, countries of origin, faith, abilities, sexual orientations, gender identities are welcome here. 

Position Description/Summary:

We are seeking a dedicated Administrative Assistant to join our Coordinated Entry Program team, responsible for a variety of administrative tasks and supporting the core duties of our program. The core duties include conducting participant intakes, engaging with the community, handling walk-ins, answering a minimum of 20 phone calls daily, creating client profiles in our Homeless Management Information System, and responding to emails from participants and partners continuously throughout the day. Ensuring HIPAA protections and supporting the Program Director with directly assigned tasks are also critical responsibilities.

Administrative duties include but are not limited to office upkeep, ordering and maintaining office supplies, and following the opening and closing procedures at either our Fairfield or Vallejo locations. This role requires flexibility to work in both office locations and a commitment to maintaining a high level of organization and efficiency. Additionally, the Administrative Assistant will perform other duties as assigned to support our team's mission and operations.

Essential Duties & Responsibilities:

• Respond to phone calls directed to the Coordinated Entry line and respond to general questions.
• Acquire and maintain current knowledge about provider programs and subpopulation needs throughout Solano County
• Field and record the answers to a brief set of pre-screening questions in HMIS to determine the household’s eligibility for entering the housing crisis response system (HMIS).
• Maintain relationships with the various programs in our community to promote our services and improve access to the CES.
• Conduct Multiple Pre-Screening Triage (DV, P&D, Access) Questionnaires with clients to determine if a Mainstream Service or other Access Point connection is appropriate or if a client needs to be scheduled an intake appointment.
• Enter data into HMIS and ensure client privacy is maintained for data accessed from HMIS for community partners, case managers, and client advocates.
• Ensure that privacy, safety, and client choice in housing, services, and loc