Financial Partner/Universal Associate -New Paltz Branch

Description

Join a Purpose-Driven Team at Heritage Financial Credit Union
Where Integrity, Excellence, Teamwork, and Community Matter!
Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed. Our values are at the heart of everything we do.
We believe in:

• Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community.
• Excellence: We strive to provide our members with the best possible service.
• Teamwork: We believe that we can achieve more together than we can alone.
• Respect: We treat each other with dignity and respect.
• Community: We are committed to giving back to the communities we serve.

If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. We offer a competitive salary, comprehensive employee benefits package, including a very generous PTO policy.

Rate of Pay: $20 - $23 per hour depending on experience

POSITION PURPOSE

As a Financial Partner you will be responsible for promoting the financial well-being of both existing and new members by building, maintaining, and deepening relationships through exceptional customer service and tailored solutions. This includes, but is not limited to, guiding members toward suitable account and loan products, cross-selling credit union services, and referring members to other lines of business as needed, along with handling cash and processing transactions efficiently

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. Deliver exceptional member service by accurately processing all branch transactions following proper procedures which include deposits, withdrawals, loan payments, transfers, check cashing, traveler’s checks, money orders, placing check holds, verifying identification and endorsements, wire transactions, and maintaining a balanced cash drawer.
2. Assist members in setting up ancillary business products, including Online Banking, Remote Deposit Capture, Merchant Services, and ACH Manager
3. Assist the Branch Manager and Assistant Branch Manager in balancing and maintaining ATMs and vaults, training new employees, and executing opening and closing procedures
4. Demonstrate an understanding of various business structures, such as Sole Proprietorships, LLCs, and Corporations
5. Demonstrate comprehensive knowledge of all products and services offered by Heritage Financial Credit Union
6. Engage in conversations with business members about available commercial loan products and their structures
7. Identify lending opportunities through discussions with business members while opening accounts.
8. Participate in outbound activities such as community events, volunteering, call campaigns, and business outreach.
9. Proactively reach out to new memberships established through business partners to assess needs and offer appropriate additional products and services.
10. Recommend improvements to workflows, efficiency, and quality of service.
11. Support and promote all HFCU initiatives for employee development, actively engaging in personal growth by utilizing available tools and resources
12. Submit thorough referrals to the Commercial Loan Department
13. Understand the documentation required for initiating a commercial loan application
14. Engage with Heritage Financial teammates development initiatives and actively participate in personal growth using available resources
15. Organize priorities effectively to achieve monthly goals while maintaining a high standard of work quality
16. Meet or exceed established performance g