Senior Systems Administrator

ABOUT US:
Kestra Holdings offers industry-leading wealth management platforms for independent wealth management professionals nationwide. With an innovative culture that celebrates independence, the company seeks to redefine the future of the advisory industry through superior service, cutting-edge technology, and preeminent resources that every financial professional needs to succeed in the market now and in the years to come.
Kestra Holdings companies collectively oversee $123 billion in assets under administration (AUA) and support more than 2,400+ independent financial professionals across the country in delivering comprehensive securities, trust, and investment advisory services to their clients. Located in the “Silicon Hills” of Austin, Texas, Kestra Holdings offers an experience as unique as the city in which it operates.


Position Overview
The Systems Administrator will report to the Head of Shared Service Infrastructure. This will be a hands-on technical position driving success of IT operations and integrations with Kestra firms. The successful candidate will have solid experience troubleshooting and diagnosing a variety of infrastructure issues within a fast-paced environment, as well as assisting with the direction of overall technology strategy, and contributing positively to open communications and collaboration within the infrastructure team, technology department and organization as a whole.

Position Duties and Responsibilities:

• Demonstrate technology initiatives and progress to managers and executives
• Administer Intune and Endpoint Manager for Windows and mobile devices
• Manage and Administer Azure AD accounts
• Responsible for the proper functionality of systems including but not limited to email hosting, servers, and internal network
• Assist in administering call flows and call routing
• Support Tier 1 and 2 technicians in troubleshooting system related issues
• On-boarding and off-boarding IT process for employees
• Recommend improvements to existing systems and new technologies
• Documentation and record keeping of current in production system’s technology
• Hands on with installing network cabling, equipment and ongoing support

Requirements:

• Direct experience as an account administrator for Office 365
• Direct experience managing and troubleshooting Azure AD and Intune/Endpoint Manager
• Experience administering RingCentral a plus
• Experience deploying and administering Windows Autopilot a plus
• Experience in the following are pluses:
◦ Managing SSL certificates
◦ Email hosting and troubleshooting (spam filtering, dkim, spf) – direct experience migrating mailboxes to Exchange Online (O365) a plus
◦ Configuring and supporting Windows Servers in a production environment
• Strong communication skills and experience detailing technology initiatives to multiple stakeholders throughout an enterprise
• A grasp of industry best practices with regard to backups, network security, patch management, monitoring, documentation, etc.
• A strong customer service presence, and an unwavering commitment to quality of service and follow-through
• An ability, willingness, and desire to learn and embrace new, unfamiliar and/or emerging technologies which may best address changing business needs.
• Willingness to travel up to 25%


INTERNAL APPLICANT POLICY:
Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

BENEFITS:
Full health, vision, dental. 401(k) plans along with a host of voluntary plans such as car insurance, legal services and more.
DISCLOSURE
By applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:
• You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
• It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.


KESTRA VALUES:

Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: SERVE, MAKE IT HAPPEN, and ONE TEAM.