IND SALES & SERVICE IND SERVICE TECH 1ST

Get to know East Penn!

At East Penn, our employees are our culture; our employees will always be the heart of the company.  We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone.  We want our employees to have long-term careers, and many do.  More than 38% of our workforce has over a decade of service.  Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.

 

East Penn is an Equal Opportunity Employer.  You will receive consideration for employment without regard to race, color, religion, age, sex, national origin, marital status, pregnancy, genetics, sexual orientation, gender identity or expression, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.  

EOE/VEVRAA

Overview

Communicates and works with maintenance managers, maintenance mechanics, electric truck mechanics, electricians, contractors, and East Penn Manufacturing's salespeople.

Responsibilities

*Dealing with customer complaints and down equipment.

Travels to customer locations.

Evaluates battery and charging equipment.

Must be able to make on‑site repairs of batteries and chargers.

Must be able to create and maintain documents explaining customer's fleet by type, amp hour, repairs, recommendations, billing, and repairs.

*Maintains regular attendance.

*Ability to work mandatory over time.

Performs other duties as requested by Management.

Responsible for producing a high quality product.

Responsible for proper hygiene, housekeeping, and safety practices.

Equal Opportunity Employer.

*These tasks are considered essential elements of the job.

Qualifications

EDUCATION REQUIREMENTS, Electrical background preferred; READING REQUIREMENTS, Basic Reading; MATHEMATICAL SKILLS, Basic Math (adding, subtracting, dividing, multiplying); COMPUTER SKILLS, Basic Computer Skills, Word, Personal Computer (PC); REASONING SKILLS, Ability to evaluate, Does troubleshooting and provides potential solutions for problems and communicate ideas, Ability to resolve discrepancies; MECHANICAL SKILLS, Hand Tools, Power Tools, Awareness of pneumatics, Basic reading of Schematics, Ability to diagnose and troubleshoot startings and stopages of machinery, Knowledge of Rigging and lifting, Oxy‑Acetylene Torch, Basic understading of transformers and contactors, Minor Electrical skills, Basic knowledge of 240V three phase, Basic knowledge of 480V three phase, Basic understading of AC and DC electricity, Basic Electrical skills, Basic Electronic skills, Ability to identify and test basic electronic component such as diodes, capacitors, and resistors, Ability to remove and install printed circuit boards, Understanding the basic theory of rectification, Understanding the basic layout of a rectifier, Knowledge of hydraulic operation; COMMUNICATION SKILLS, Good Telephone Skills, Ability to communicate with Co‑workers; OTHER NECESSARY SKILLS/REQUIREMENTS, Has a DOT Medical Qualification Card

East Penn Benefits

East Penn offers excellent benefits:

• Competitive compensation
• Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
• Retirement Savings Plan with company match and a 3% employer contribution
• 9 paid company holidays, 2 paid personal holidays, and 10 paid vacation days annually
• Employee assistance program
• Fitness Discounts
• Promotional opportunities