Customer Support and Designer Specialist (R0026)

 Salary Range: $19.48 - $27.27 

 

 

Customer Support and Designer Specialist

Position Summary:

The Customer Support and Designer Specialist will work with dealers to digitally produce drawings for customer approval of design layout, using various design programs. This role will also provide initial dealer/customer support for a variety of questions, including, but not limited to pricing, product availability, order status, shipping status, and warranties. The Specialist will be involved in designing custom pieces to meet customer needs and expectations while using design and engineering programs to accurately represent products.

The Customer Support and Designer Specialist will work with dealers to digitally produce drawings for customer approval of design layout, using various design programs. This role will also provide initial dealer/customer support for a variety of questions, including, but not limited to pricing, product availability, order status, shipping status, and warranties. The Specialist will be involved in designing custom pieces to meet customer needs and expectations while using design and engineering programs to accurately represent products.

Responsibilities and Essential Functions:

Upon assignment, works with the dealers to develop a digital drawing layout of an area to be sent to the customer for their approval within the customer expected time frame. Works with the Engineering team to determine the best way to represent any custom units to assure the design can be manufactured as shown. Works in several different software programs to complete the assignments given. Actively participates in all Maverick customer service meetings. Understands the uses of Maverick standard materials and their limitations as well as the manufacturing processes used to produce products of their front-end design work. May require some travel to client meetings to assist dealers with presentations. Participates in special projects that may require input from the Maverick team. Performs order entry into the Company’s ERP system in a timely fashion, ensuring systems and products align. Works in ERP to create quotes to align with drawings. Efficiently monitors the service queue system to ensure that our top dealers and customers are receiving support in the time frame outlined. Provides proactive and friendly service to our dealers and customers as the initial incoming phone contact. Provides support and answers to inquiries by demonstrating a high degree of professionalism and phone etiquette. Completes miscellaneous departmental reports and other administrative tasks. Performs other duties as needed or assigned by the manager. Does all the above in a manner that meets company safety requirements.

• Upon assignment, works with the dealers to develop a digital drawing layout of an area to be sent to the customer for their approval within the customer expected time frame.
• Works with the Engineering team to determine the best way to represent any custom units to assure the design can be manufactured as shown.
• Works in several different software programs to complete the assignments given.
• Actively participates in all Maverick customer service meetings.
• Understands the uses of Maverick standard materials and their limitations as well as the manufacturing processes used to produce products of their front-end design work.
• May require some travel to client meetings to assist dealers with presentations.
• Participates in special projects that may require input from the Maverick team.
• Performs order entry into the Company’s ERP system in a timely fashion, ensuring systems and products align.
• Works in ERP to create quotes to align with drawings.
• Efficiently monitors the service queue system to ensure that our top dealers and customers are receiving support in the time frame outlined.
• Provides proactive and friendly service to our dealers and customers as the initial incoming phone contact.
• Provides support and answers to inquiries by demonstrating a high degree of professionalism and phone etiquette.
• Completes miscellaneous departmental reports and other administrative tasks.
• Performs other duties as needed or assigned by the manager.
• Does all the above in a manner that meets company safety requirements.

Qualifications, Skills and Education

Required Qualifications: 2+ Years of Customer Service exp. Data Entry & a high level of accuracy exp. Good reading, math, and analytical skills with excellent verbal and written communication skills. Proficient in Microsoft applications including Outlook, Excel, PowerPoint, and Word. Must be process-oriented and able to plan, organize, and monitor work with minimal supervision. Must be a