Service Process Lead II – 1st Shift – Starting Rate $27.32/hr

Work Flexibility: Onsite

Schedule: Monday-Friday, 6:00am-2:30pm

Overtime may be required for this position

Who we want –

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
• Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
• Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.
• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

What you will do –

• Coordinate resources in area based on repair schedule and standards, troubleshoot schedule changes throughout shift equipment, quality and process issues
• Create and execute the repair schedule based on first-in-first-out (FIFO), priority, and customer needs
• Train in responsible area and ensure team members are properly trained/certified in all facets of their job, including but not limited to: 6S, MDI, SLMS, Safety, Quality, Preventative maintenance
• Execute shift hand-off and communication with peers and leaders
• Support onboarding of temporary employees and new hires
• Drive a culture of safety, positivity, and collaboration within the team by providing them with objective daily feedback
• Maintain and coach others on the Managing for Daily Improvements (MDI) Tier 1 boards and reporting
• Fill in for the Service Team Lead as needed to include MDI board and meetings
• Work closely with the Service Team Lead to provide feedback on team members in responsible area
• Execute Leader Standard Work (LSW) procedures and audit requirements
• Conduct 6S and Safety Audits, and distribute action items at the Tier 1 level
• Ensure team is using material replenishment systems properly and escalate through appropriate channels as needed
• Identify and support continuous improvement projects within area including safety, quality and productivity

What you need –

• High School diploma or equivalent – required
• 5+ years of experience – required; Higher Education (Associates or Bachelors Degree) may be considered for experience
• 3+ years of experience in leadership role within field – preferred
• Experience with leading a project – a plus
• Experience in a regulatory or compliance environment – preferred
• Familiarity with 6S is a plus
• Ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed – required

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.