Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

You’re a proactive, detail-oriented leader who brings structure to complexity. You excel at identifying opportunities to streamline processes, and you consistently drive toward greater efficiency through a mix of subject matter expertise, tech fluency, and strong execution. You lead with clarity, patience, and accountability–balancing a high bar for quality with a deep investment in team success.

As a Payroll Tax Pod Lead, you’re responsible not just for ensuring the work gets done, but for how it gets done. You oversee day-to-day operations, manage team performance, and help shape workflows that drive accuracy, timeliness, and consistency across the PEO’s tax filings. You’re energized by the opportunity to lead in a fast-paced, evolving environment, and you’re committed to helping your team thrive within it.

Your Success Profile

What You Will Work On:

Pod Leadership & Operational Oversight:

• Oversee daily execution, team performance, and the overall operational health of your designated pod.
• Represent your pod in leadership syncs and cross-functional updates, surfacing wins, risks, and support needed to meet filing and compliance goals.
• Ensure the completion and accuracy of all daily operational tasks across the PEO, including:
• Reviewing and ensuring accurate daily imports of PTS data from Payroll CS and CSTools to Mastertax.
• Ensuring the timely execution of daily tax payments and compliance with tax obligations.
• Overseeing daily enrollments in the Electronic Federal Tax Payment System (EFTPS).
• Ensuring accurate printing and mailing of payroll tax checks to appropriate agencies.
• Monitoring the logging of notices into Notice Ninja for tracking and resolution.
• Ensuring Applied For account numbers are accurately updated in our payroll and tax systems, collaborating with the Professional Employer Organization (PEO).
• Monitoring and tracking Applied For account numbers and ensuring companies are added to Justworks TPA accounts.
• Overseeing the review and documentation of uncashed checks, and ensuring reports are provided to the designated team for stop payments and reissuance.

 

Filing Lifecycle Management:

• Drive the quarterly filing lifecycle from end to end, including pre-filing routines, workbook reviews, and filing execution.
• Maintain accurate SOPs and filing calendars for each state assigned to the pod.
• Regularly update and maintain accurate tax rates and regulatory data in internal payroll systems, ensuring alignment with current legislation and filing requirements to support accurate and compliant tax reporting.
• Partner with Payroll Compliance & Tax Research to incorporate state regulatory changes into filings and documentation.

Performance & Risk Reporting:

• Define, track, and report on pod-level Key Performance Indicators (KPIs) to leadership on a weekly and monthly cadence, ensuring alignment with established procedures for performance and risk.
• Provide coaching and real-time support during filing months and facilitate retrospectives post-quarter to identify and act on improvement opportunities. 
• Conduct regular internal audits of pod-level work and data to ensure accuracy, compliance, and adherence to established procedures.

Resource Management & Escalation:

• Monitor pod capacity and adjust workload distribution as needed, in partnership with the Manager, Payroll Tax Operations.
• Serve as the first point of escalation for issues impacting pod operations.
• Coordinate with cross-functional partners (i.e., Product, Engineering, CSO, etc) on state-specific issues