Guest Services Concierge 1
Franciscan Missionaries of Our Lady Health SystemAbout the role
The Communications Clerk has various duties. Our current need is for greeters and operates to work our Fast Pass system which allows guests entry to the facility.
- Fast Pass - Greet guests and scan IDs to allow entry to the facility. This is the immediate need, but cross training opportunities will take place as stated below:
- Telephone/Switchboard Skills
- Operates a computer terminal to locate necessary information; answers inquiries relating to patient location and/or telephone extensions (for patients, staff, etc.)
- Uses the PBX and other telephone equipment to route incoming calls accurately and quickly to the correct extension.
- Responds appropriately in the event of loss of normal telephone service.
- Places outgoing calls, as necessary; records all long-distance calls placed in the appropriate logbooks.
- Speaks clearly over the telephone and pager system; verbally communicates clearly with others, both during routine and emergency situations.
- Informs supervisor and/or telephone service personnel of any trouble with lines; maintains log of service calls.
- Announcing & Messaging
- Monitors all alarm systems and notifies appropriate personnel according to established protocols.
- Pages, beeps, and/or radios employees and physicians, as required; logs all pages, beeps and radio transmissions.
- Other Duties as Assigned
- Prepares daily activity reports; accurately records activities during routine traffic studies.
- Assists in the care and maintenance of all equipment and supplies; keeps work areas clean and orderly.
- When assigned, staffs the Front Lobby Information Desk, directing visitors to their desired locations.
- Updates telephone directory as necessary in order to maintain complete and accurate listings.
- Maintains call list for emergency operating and diagnostic staff.
- Folds and stuffs outgoing mail (primarily from Patient Accounting); sorts patient mail and assigns a room number to each piece and assists the volunteer office with similar tasks.
- Consistently performs 12 organizational Service Standards focused on Values, Service and Quality
- High School or equivalent.
- Good communication/verbal skills, ability to multitask, basic computer skills.
The Franciscan Missionaries of Our Lady Health System is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible.
This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care.
In the last fiscal year, Franciscan Missionaries of Our Lady Health System had:
- 1,747 Licensed Beds
- 65,322 Discharges
- 44,592 OR Procedures
- 10,827 Full Time Employees
- 331,360 Inpatient Days
- 1,915 Active Medical Staff
- 229,296 Emergency Visits
As a nonprofit, mission-focused Catholic healthcare ministry, we give special attention to our citizens who are most in need. During the most recent fiscal year, we provided more than $39 million in unreimbursed care and community support to the underprivileged.
Our health system is one of the largest in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana’s citizens, and serve in Mississippi's largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges.
Since our founding in Monroe, Louisiana in 1911, we have been blessed by the guidance of the Franciscan Sisters. Through their guidance and steadfast example, we have committed to assure that we perpetuate their healing ministry for another hundred years. It is a noble purpose we strive to fulfill every day.
Headquartered in Baton Rouge, Louisiana, we serve patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information system. Our health system has partnered with the State of Louisiana as it transforms its healthcare delivery system. The partnership includes inpatient acute care and primary care delivery in Baton Rouge and Bogalusa.
Following in the footsteps of our founders, the Franciscan Missionaries of Our Lady, our team members and physicians are called to provide high quality care and compassion to all pe
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