Digital Product Team Lead

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

SUMMARY:

The Digital Product Team Lead will lead the UX Consulting team in Bengaluru, India, providing on-demand UX and UI support to cross-functional partners across the company. This role is responsible for triaging incoming design requests, defining scope, delegating work, and ensuring high-quality, impactful design solutions. The Team Lead will work closely with global stakeholders to deliver intuitive, accessible, and user-centered digital experiences that support business objectives and enhance patient and employee experiences.

 

PRIMARY DUTIES:

• Lead, manage, and inspire a team of UX and digital product designers to deliver high-quality digital solutions that unify form and function.
• Own intake and triage of UX design requests from business partners, defining scope, priorities, and timelines.
• Delegate tasks effectively while balancing team capacity and ensuring timely delivery of work.
• Act as a liaison between stakeholders and project teams, clearly communicating design rationale, managing expectations, and translating feedback into actionable direction.
•  Provide mentorship, coaching, and constructive feedback to support team growth and professional development.
• Ensure adherence to our design standards while encouraging creativity, innovation, and continuous improvement.
• Stay current on UX trends, emerging technologies, industry standards, and best practices to evolve the design practice.
• Demonstrate strong executive accountability, initiative, flexibility, and the ability to prioritize resources to deliver results efficiently.

 

REQUIRED EDUCATION:

Bachelor’s degree in design (Digital Design, Interaction Design, Visual Communication Design, Human-Computer Interaction, or related field). Equivalent practical experience may be considered in lieu of a degree.

 

EXPERIENCE:

•  8+ years of experience in UX or product design, with a strong focus on digital experiences.
•  Proven experience leading and managing design teams.
• Experience delivering UX/UI solutions across multiple digital platforms and products.

 

QUALIFICATIONS:

•  Exceptional portfolio demonstrates visual and experience design across multiple projects and mediums.
•  Strong analytical, problem-solving, and investigative skills.
•  High level of intellectual curiosity and passion for innovation.
•  Excellent verbal and written communication skills.
• Collaborative mindset with the ability to build strong relationships and navigate conflict constructively.

 

WORK ENVIRONMENT: 

Professional office or hybrid work environment with regular collaboration across global teams and time zones. 

 

EXPECTED HOURS OF WORK: 

Full-time position: flexibility may be required to support global stakeholders across time zones. 

 

TRAVEL: 

Minimal; occasional travel may be required based on business needs. 

 

PHYSICAL DEMANDS: IF REMOTE OR ADMINISTRATIVE, Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

ADA Statement

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be