Employee Benefits Account Specialist (Onsite)

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.
 
Ready to reach your highest potential? Let’s work together.

You will need to be able to work onsite at the customer’s office in Orlando, FL at least three days per week.

What You’ll Do 

A Full Time Employee working with a specific National Account policyholder on behalf of The Standard. This is a dedicated Client Management role, to assist our client’s HR/Benefits department in the administration of group Life, Disability, Voluntary, Dental and/or Absence contracts with The Standard. This employee will work with customer representatives and insured members to help them gain an understanding of both coverage & benefit features of the plans.  This client requires extensive knowledge and assistance with Dental, Disability and Life, including billing.

Key Responsibilities: 

• Develop and manage effective primary relationships with key policyholders and producers through frequent responsive communication, professional negotiation, problem resolution and exceeding customer expectations. 

• Serves as the liaison between the policyholder and The Standard. 
• Works closely with the employer and their employees to respond to claim and coverage inquires, including verifying appropriate premium administration, addressing customer service issues, claims issues, contract issues and other group life, disability, voluntary dental and absence related inquiries. Manages the escalation of resulting appeals and issues and consulting with the manager and/or Account Manager.
• Independently administers claim processes, handles coordination of death claims, and assists employees in filing for claims. 
• Provides reports to the policyholder’s benefit and business locations on approved claims, outstanding information requested, and Evidence of Insurability status as needed.
• Maintains and protects personal information of the policyholder’s employees. 
• Develops effective relationships with Human Resources, Benefits and Payroll staff throughout the policyholders’ various locations.
• Creates best practices & new process improvements that ensure a positive customer experience for the employer and employees and future retention of the business.
• Participates in special projects related to the policyholder’s life, disability, voluntary, dental and Leave plans, as assigned.

The Skills and Background You’ll Need: 

• Experience working with billing, knowledge of disability, life and dental benefits will be helpful.
• Customer service skill set, discretion, and ability to handle the sensitive and delicate personal situations of the employees that involve leave and disability.
• Time Management - Ability to plan and organize own work to meet changing priorities and diverse customer needs. Analyze, interpret, and apply benefit contract provisions to varied, complex situations. Make sound, independent judgments. 
• Ability to provide timely and thorough responses to inquiries and continuously finds way to improve and promote the service experience. 
• Strong verbal and written communication skills. 
• Customer service skill set, discretion, and ability to handle the sensitive and delicate personal situations of the employees that involve leave and disability. 
• Experience: 2 - 4 years of relevant, progressive work experience in the group insurance administration, with an emphasis in customer service, human resources and/or account management; proven ability to develop effective business relationships and communicate with diverse audiences in many different settings; problem solving and decision making consistent with company objectives, or the equivalent combination of education and/or relevant experience.
• Education: High School Diploma Required.
• FMLI or CEBS professional certification preferred 
• Professional Certification: Life and Disability insurance license preferred.
• Other: Personal automobile is available for business use with adequate insurance and a safe driving record.

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits,