IT Project Manager - Managed Discretionary Solutions

Job Description:

The Role

As an IT Project Manager, you will play a crucial role in optimizing the delivery of high value products and services to our customers. You will work directly on dedicated squads to implement and improve agile practices, foster collaboration, and drive continuous improvement.

Key responsibilities include

• PROCESS & FLOW – Advise on process to optimize flow and expedite delivery of value by the squad(s).

• SCALING & DEPENDENCIES – Optimize delivery of complex initiatives by advising on scaling techniques, lead dependency management, and organizing teams around the workstream(s).

• RELEASE MANAGEMENT – Enable the team(s) to release with confidence and in support of a positive client experience.  Participate in all phases of release from preparation to actual release events, and post-release communications & reviews.

• BUSINESS ACUMEN – Develop a clear understanding of the products/services owned by the squad and ensure that work is aligned with business strategy.

• DATA – Ensure the team’s data is correct, complete, and compliant so it can be used to make data-driven decisions.

• TOOLS – Achieve proficiency in the use of the Fidelity tools and reporting ecosystem and encourage / teach others on trends, patterns for decision-making purposes.

• DEPENDENCY MANAGEMENT – Manage the relationship with dependent partners and align needed activities.

• TEAM DYNAMICS – Enables healthy team dynamics through trusted partnerships and conflict resolution.

• LEADERSHIP – Earn a seat at the leadership table by being a valued consultant for dealing with complex problems, offer insight/analysis on strategic options, and proactively help realize outcomes.

The Expertise and Skills You Bring

• Bachelor’s degree or equivalent experience.

• 2-5 years of experience in a dedicated IT Project Manager or Scrum Master role.

• Deep expertise in multiple agile, project management methodologies and scaling frameworks.

• Experience with project management delivery concepts and application.

• Experience with risk mitigation techniques and managing quality control.

• Experience with agile project management tools (e.g. Jira, Jira Align, Confluence).

• Excellent facilitation and communication skills.

• Strong understanding of software development processes.

• Ability to influence without authority.

• Strong problem-solving and conflict-resolution skills.

• Expertise in agile metrics and data-driven decision-making.

• Excellent problem-solving and conflict-resolution skills at both team and organizational levels.

• You are a proven change agent capable of enabling teams and individuals from different functions, experiences and geographies to deliver as they work through new and unfamiliar situations

• You are an intellectually curious and insightful team leader who can brainstorm with the team to generate solutions that address challenges and roadblocks to accelerating value delivery

Specific Skills and Knowledge Areas

• Process and Methodology Expertise: ability to implement work management structures and optimize team delivery processes.

• Dependency Management: identifying, tracking, managing work sequencing, and resolving dependencies.

• Business Acumen: Proficiency ensuring work is delivering measurable customer value and is effectively prioritized based on size, impact, and alignment to goals.

• Release Management: Familiarity with release process and change management.

• Data and Tools: Diligent in ensuring high data quality is maintained so that decisions and outcomes are transparent and reliable.

• Team Dynamics: Proficient e