Director/Sr Director, Commercial Transformation & Operations

Director/Senior Director, Commercial Transformation & Operations

The Director/Senior Director, Commercial Transformation & Operations leads enterprise-wide commercial transformation initiatives that drive operational excellence and standardization. This role defines and implements commercial policies, establishes best-in-class commercial frameworks, leads operational readiness and ensures best-in-class processes across all markets and segments in support of our transition to a fully integrated operating company.

About the Role 

In this opportunity as a Director/Senior Director, Commercial Transformation & Operations, your key responsibilities will be: 

Commercial Strategy & Policy Leadership: 

• Define and implement commercial policies aligned with industry best practices for leading SaaS/AI companies
• Establish standardized commercial models across the enterprise, benchmarking against market leaders to maintain competitive positioning
• Launch commercial policies working with Commercial Systems, Sales Enablement and Segment teams
• Establish metrics and KPIs to measure transformation success

Commercial Process Optimization & Operational readiness:

• Lead operational readiness team and initiatives to ensure systems and processes are scalable and well defined prior to product and partnership launches
• Define order-to-cash processes and system requirements for new product launches, strategic partnerships, and M&A integrations

Commercial Transformation & Change Management:

• Drive commercial strategy transformation from concept to operational reality
• Reimagine and transform end-to-end contracting processes, driving automation initiatives and leveraging CLM launch and adoption 
• React with speed and agility to evolving business requirements and market conditions
• Foster organizational adoption of new processes and support teams through transformation initiatives

Cross-Functional Leadership:

• Partner with product, sales, marketing, finance, technology, and customer-to-cash teams to optimize commercial performance
• Build effective relationships across geographically distributed teams
• Provide commercial thought leadership and influence stakeholders at all organizational levels

Team Leadership:

• Lead and manage the Commercial Policy and Operational Readiness teams
• Build high-performing teams capable of executing complex transformation initiatives

About You 

You're a fit for the role of Director/Senior Director, Commercial Transformation & Operations if your background includes: 

• 10+ years of progressive commercial leadership experience
• 5+ years of people management experience, including leading cross-functional teams
• Experience in SaaS/AI companies with commercial model transformation knowledge
• Strong background in change management, process improvement, and business strategy
• Excellent communication and stakeholder management skills
• Bachelor’s degree preferred, or equivalent work experience

#LI-JK3

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for in