Technical Support Engineer (Servers)

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

The successful technical support engineer for servers will serve as a primary point of contact for resolving complex issues on KLA server products. They will work with diverse teams to fix technical server problems. They will also tackle issues that arise from connecting a range of KLA tools to the server, which includes but is not limited to networking problems. They should have knowledge of Linux, proficiency in scripting, understanding of TCP/IP, networking, and strong problem-solving skills. Excellent communication, interpersonal, and continuous learning abilities are also crucial for success in this role.

• Technical Expertise: In-depth knowledge of Linux (SuSE, RedHat, CentOS, Ubuntu), system administration.

• Networking: Strong understanding of TCP/IP fundamentals and protocols (DNS, DHCP, HTTP, LDAP, SMTP).

• Scripting: Proficiency in Shell and Python scripting for automation and efficiency improvements.

• Problem-Solving: Excellent problem-solving skills with a passion for diagnosing and resolving complex technical issues.

• Communication: Strong communication and teamwork skills, with the ability to work optimally in a team environment.

• Organizational Skills: Excellent interpersonal and time management skills, with the ability to prioritize and multitask optimally.

• Adaptability: Continuous learning approach and the ability to adapt to new technologies and tools in a fast-paced industry.

• Experience: Proven experience in technical support, team management, and working with orchestration platforms, configuration management, and server networking.

Preferred Qualifications:

• Configuration Management: Familiarity with configuration management tools such as Salt, Chef, Puppet, or similar.

• Containerization: Experience with containerization technologies (Docker) and orchestration platforms (Kubernetes).

• Cloud Computing: Familiarity with cloud platforms and services (AWS, Azure) is a plus.

Minimum Qualifications

• Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years; Associates Degree and related work experience of 2 years

Base Pay Range: $31.35 - $53.27 Per Hour

Primary Location: USA-AZ-Phoenix-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs,