Tablet Program Manager

Tablet Program Manager

About The Outreach Team

The Outreach Team is a premier national field firm. We partner with organizations working to solve some of the biggest problems facing our society -- from protecting human rights to fighting climate change -- and help them build the resources they need to make an impact. We are a people-powered enterprise; our campaigns are effective because we hire diverse teams of talented people, invest in our staff, and treat them well.

Tablet technology is a crucial component to empowering field teams to execute high-impact voter contact programs and creating meaningful change in our democracy. We will be deploying tablets across large-scale field operations to support progressive organizing work in key battleground states.

Tablet Program Manager

The Tablet Program Manager will oversee the planning, shipping, tracking, support, and return of tablets used for large scale field operations across Pennsylvania and Wisconsin. This role will serve as the main point of contact for all tablet related operations, including procurement coordination, device setup, inventory management, Mobile Device Management support, troubleshooting, shipping logistics, and end of program device reconciliation.

This position is critical to ensuring that tablets are properly configured, securely managed, field ready, and available to staff throughout the program. The Tablet Program Manager will work closely with field offices, partner organizations, vendors, and internal operations teams to maintain a smooth and organized tablet program from launch through closeout.

Location: Pennsylvania based (Must be NE Pennsylvania), with coordination across Pennsylvania and Wisconsin offices

Program Dates: May through October 2026 and looking to fill this role quickly

Responsibilities:

Tablet Procurement and Preparation

• Coordinate tablet purchasing or leasing logistics based on the approved procurement model.
• Receive, inventory, and organize tablets, cases, chargers, SIM cards, and related accessories.
• Prepare tablets for shipment by ensuring each device is configured with required apps, standardized settings, security controls, and user access.
• Test devices before shipment to confirm they are functional and field ready.
• Support setup of a centralized staging and logistics hub for receiving, configuring, packaging, shipping, and processing returned or damaged tablets.

Inventory Management and Tracking

• Maintain a centralized inventory tracking system for all tablets and accessories.
• Assign tablets to specific offices, staff, or users as needed.
• Track device status, location, condition, user assignment, damages, losses, replacements, and returns.
• Maintain real time visibility into available inventory, shipped devices, spare devices, and damaged or missing equipment.
• Support end of program inventory reconciliation and return processing.

Mobile Device Management Support (MDM)

• Oversee the use of the Mobile Device Management platform, with Samsung Knox currently preferred.
• Monitor device status, activation, location, compliance, and security settings.
• Support remote configuration, app installation, device locking, approved app access, remote wiping, software updates, and troubleshooting through the MDM system.
• Ensure all tablets remain secure, standardized, and ready for field use.

Shipping and Logistics

• Coordinate tablet shipping timelines for Pennsylvania and Wisconsin offices.
• Package and ship tablets to assigned offices.
• Confirm receipt, activation, and readiness with field teams.
• Provide clear onboarding instructions for staff and office leads.
• Lead or support tablet trainings for staff, including basic device use, troubleshooting, care expectations, and reporting procedures.
• Coordinate the return shipping of tablets at the end of the program or when devices are damaged, lost, or no longer needed.

Troubleshooting and Support

• Serve as the primary support contact for tablet related questions and issues.
• Create and maintain basic troubleshooting guides for field staff.
• Provide remote support for device issues, app access, connectivity, login problems, device lockouts, lost devices, and damaged equipment.
• Escalate vendor, hardware, SIM card, or MDM issues when needed.
• Manage spare device swaps and replacement timelines to minimize disruption to field operations.

Communication and Coordination

• Coordinate regularly with field offices, partner organizations, vendors, and internal operations staff.
• Provide updates on inventory status, shipping progress, outstanding issues, damaged or missing devices, and replacement needs.
• Help identify risks, gaps, and p