Lead, Operations & Internal Communications

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

The Company operates Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world, and Specs Inc., a wholly-owned subsidiary dedicated to making computing more human, in addition to Bitmoji, Saturn, and other digital services.

The Snap Communications team conveys Snap’s mission, vision, and values to Snapchatters, advertising partners, partners, investors, policymakers, and Snap team members.

We’re looking for an Operations & Internal Communications Lead to help our Communications organization operate at its best. This role partners closely with the VP of Communications and senior Communications leaders to improve how the team plans, collaborates, measures, and executes across a fast-moving global organization, and plays a key role driving our company-wide internal communications program.

The ideal candidate is highly organized, thoughtful, and adaptable, with excellent judgment and strong interpersonal skills. They enjoy solving problems, improving how teams work, and bringing structure to complex, fast-moving environments. This role requires strong interest and investment in understanding Snap’s business, public narrative, internal company conversations, and the evolving media and technology landscape. This role reports to the VP of Communications.

What You’ll Do:

• Support internal communications programs, including coordination, drafting, editing, question review, executive response planning, and helping ensure internal topics are handled with appropriate judgment and context.

• Help manage measurement and reporting across social, owned channels, media, and Communications programs, including learning and managing new tools, systems, and workflows.

• Explore, evaluate, and help deploy AI tools and emerging technologies that improve productivity, planning, research, drafting, and execution across the Communications team.

• Oversee operational work, across planning, budgeting, reporting, materials, and executive updates, while incorporating external and internal business context.

• Identify operational gaps and improve workflows, tools, and processes as the Communications organization evolves.

• Stay informed on technology, business, media, and communications trends to help bring useful context and ideas to the team.

• Support VP of Communications’ day-to-day operational needs, including calendar support.

Knowledge, Skills, & Abilities:

• Exceptional organizational and project management skills with strong attention to detail.

• Sound judgment, strong interpersonal skills, and the ability to build trust across teams.

• Excellent written and verbal communication skills.

• Strong interest in technology, business, media, public sentiment, and how Communications supports a global technology company.

• Ability to understand and apply business and communications context when supporting internal communications, reporting, planning, and executive materials.

• Ability to balance attention to detail with flexibility as priorities evolve.

• Comfort researching and deploying new tools, systems, and workflows, including AI, measurement, and reporting platforms.

• Resourceful, proactive, and comfortable taking ownership of both operational details and broader team priorities.

• Low ego, high agency, and motivated by helping teams and organizations succeed.
   

Minimum Qualifications:

• BS/BA degree or equivalent years of experience.

• 7+ years of experience in operations, strategy, program management, executive support, consulting, communications, or a related field.

• Experience supporting senior leaders and managing complex cross-functional initiatives.

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