Front Desk Worker (Bernie Wohl)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Position Summary: To manage the front desk and provide customer service to guests and visitors.

Schedule: Monday through Friday 11:00 am  to 7:00 pm

Salary Range: $35,000 -$40,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

• Provide great customer service and information to all participants, guests, employees and partners.
• Answer or direct incoming calls, voicemails, and messages to the appropriate staff.
• Ensure that all visitors sign in and out.
• Ensure that all visitors are desired by the program they claim to be visiting before allowing them in the building.
• Maintain and update building calendar to confirm activities and direct visitors appropriately.
• Assist with facilitating space-use of classrooms to community members during normal business hours.
• Bring emergency or significant issues to the attention of Facilities Manager.
• Maintain cleanliness of the glass doors, vestibule and reception area.
• Sort and distribute packages and mail.
• Maintain a written logbook and document all incidents via use of incident report forms.
• Monitor and respond to all fire and emergency systems.
• Monitor and control building access according to procedures. Ensure all entrance doors are locked at the end of the business day.
• Enter payables into accounts receivable system.
• Any other duties assigned by Management.

Qualifications/Educational Requirements

Education

• High School Diploma, GED, or 3+ years’ experience

Experience

• 3+ Years in a customer service, administrative or service industry role

Preferred Qualifications

• Bilingual

Knowledge, Skills and Abilities

• Working knowledge: Multi phone line, copier, scanner, and other office equipment
• General knowledge: Strong communication skills
• Thorough knowledge: Microsoft office and specifically outlook
• Comprehensive knowledge: Microsoft office and the ability to learn new software platforms quickly

Physical Requirements/Working Conditions

• Indoor office Work environment
• Physical requirements include but are not limited to such things as, climbing stairs, standing, stooping, & typing
• Ability to lift up to 25lbs

Employee Benefits :

• Medical/Dental/Vision