Systems Administrator

Job Purpose

Responsible for the reliability, security, and performance of the company’s core IT infrastructure. Provide hands-on systems administration with deep ownership of servers, virtualization, backups, storage, and identity services, also serving as a technical escalation point for Tier 2/3 issues. Provide secondary support for enterprise and plant-level applications, including administration, vendor coordination, and integration with infrastructure services.

Essential Functions 

• Core Systems & Infrastructure 
• o Administer and maintain Windows Server environments (2016 and newer), including file, print, and application servers 
• o Manage VMware and vCenter environments, including VM provisioning, performance monitoring, and capacity planning 
• o Administer storage and backup platforms (SAN, iSCSI, Veeam), including backup policies, monitoring, and restore testing 
• o Maintain system security, patching, lifecycle management, and EOL remediation 
• o Support server, virtualization, and infrastructure-related hardware and software upgrades 
• o Monitor and maintain UPS systems across the organization 
• o Troubleshoot and resolve Tier 2/3 infrastructure issues and support on-call/after-hours requirements 
• o Escalate and manage cases with third-party vendors for servers, virtualization, backups, and infrastructure performance 
• o Develop and maintain system documentation, runbooks, technical standards, and best practices 
• Identity, Collaboration & Core Services 
• o Support identity and access management platforms, including Active Directory, Entra ID (Azure AD), OneLogin, and SSO integrations o Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, and related collaboration tools 
• o Support Remote Desktop Services (RDS) and RemoteApp environments as required • 
• Enterprise & Plant Applications 
• o Provide administrative support for select enterprise and plant applications (e.g., 8x8, Jira, Appian, TraceGains, RedZone, camera/badge systems) 
• o Perform routine application maintenance, upgrades, and patching 
• o Coordinate with vendors for application support, escalations, and upgrades 
• o Oversee licensing management and user provisioning for assigned applications 
• o Partner with business units (HR, Finance, Operations) to understand application requirements and translate them into technical actions 
• o Monitor application availability and performance, escalating issues as needed 
• Automation, Documentation & Continuous Improvement 
• o Use scripting and automation tools (PowerShell, APIs, etc.) to streamline system and application administration tasks 
• o Create and maintain internal documentation, knowledge base articles, and operational runbooks 
• o Cross-train with team members to ensure operational continuity and coverage 
• o Stay current with evolving technologies, security practices, and industry standards 
• Comply with all food safety requirements, training, policies, and procedures 
• Perform other job-related duties as assigned

Qualifications (Education, Experience, Competencies) 

• Bachelor's degree in information systems, computer science, or related field, or equivalent practical experience 
• 10+ years of hands-on systems administration experience with a strong infrastructure focus
• Microsoft, VMware, or related infrastructure certifications preferred 
• Deep experience with Windows Server, VMware/vCenter, and backup technologies 
• Experience with Veeam, HPE, Synology, APC, and enterprise UPS environments preferred 
• Strong understanding of storage, virtualization, system performance, and capacity planning 
• Experience supporting identity platforms such as Active Directory, Entra ID (Azure AD), and SSO solutions 
• Familiarity with Microsoft 365 administration and collaboration services preferred 
• Proven ability to troubleshoot complex infrastructure issues in a production environment 
• Exposure to enterprise application administration and vendor management preferred 
• Scripting and automation experience (PowerShell, Python, APIs) preferred 
• Strong documentation, organizational, and communication skills 
• Ability to participate in on-call and after-hours support rotations as needed 
• Ability to manage multiple priorities in a fast-paced, operational environment

California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington, Washington, D.C. Residents Only: The salary range for this role is $110,000 to $135,000