Director, Renewals

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Location: Austin, TX, San Francisco, or Remote

About the Department

Renewals Account Managers, Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences.

The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.

What you'll do

The Manager of Renewals will be responsible for providing guidance and leadership to a highly motivated team of Renewals Managers (RMs) that focus on renewing and managing existing named accounts. Strong sales, customer management, business acumen and the ability to quickly assess and understand a customer’s needs are essential to success in this role, in addition to inspiring, coaching and guiding the team to success. Your team would work through both proactive and reactive activity for the renewal and retention of customers by carefully managing and monitoring their customer base, outreach, forecasting and implementing the correct renewal strategy.

Responsibilities

• Lead, mentor, and develop a regional RM team that is focused on customer success, retention, and upsells
• Guide team through renewal opportunities, forecasting, negotiation and close of renewals prior to contract expiration
• Accurately forecast projected revenue attainment and performance of RM team
• Mentor team members through observation of their work and develop learning plans to improve their abilities, skills and knowledge of the Cloudflare platform, RM strategies, and client facing skills.
• Work with sales leaders to drive sales through optimizing processes, training of team, and development of a culture of collaboration, learning, and success.
• Provide monthly/quarterly updates to sales teams
• Conduct quarterly business reviews
• Potential travel up to 25%

Requirements

• 4+ years of experience in sales leadership
• 6+ years of full sales cycle management in tech/software
• Proven track record of success in sales as an account executive, or equivalent
• Demonstrated ability to effectively navigate customer objections and challenges toward a win-win outcome and renewal
• Demonstrated ability to work under the pressure of a constantly changing and rapidly evolving work environment and industry
• Experience with forecasting and deal management
• Experience leading high transaction/volume teams with short sales cycles.
• Bachelor's Degree or equivalent work experience

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Ben