Virtual Registered Veterinary Technician - Evenings & After Hours

At Juno Veterinary, we are on a mission to ensure every pet and Juno team member has the support they need to thrive. Our ultimate vision is to establish a stellar standard for the veterinary industry; the Juno standard of care. We are seeking to challenge a traditional industry by establishing the Juno standard of care across Canada not just for our Members and their pets, but also for our team of veterinary professionals as they are at the heart of everything we do. We are just getting started and we cannot wait to meet you.

We are assembling a team of innovative thinkers across consumer-tech and veterinary medicine to build a new experience for consumers and providers. We are looking for someone who shares our vision and YOU want to be a major part of shaping the future with Juno. We are looking for someone who loves the idea of building something new, contributing to the Mission, and being part of an early-stage company committed to making a positive impact.

Registered Veterinary Technicians (RVTs) are the veterinarian’s primary medical support and play a vital role within the practice. RVTs must value the quality of care we provide at Juno Veterinary and communicate it to clients. The Virtual Team RVT plays a unique role in aiding the veterinarians and in-clinic care team in achieving greater efficiency in overall patient care.

Role Overview:

Virtual Team RVTs will apply their previously developed professional technical skills in anesthesia, surgery, dentistry, laboratory testing, patient nursing care, and client education in order to virtually assist clients via online chat or phone call. They advise clients on various subjects from minor questions and concerns to post-operative issues, and any other questions that may arise. The Virtual Team RVT is responsible for effectively triaging pets, determining whether they require emergency care with a larger referral hospital, same-day or next-day urgent care appointment with Juno Veterinary, or if at-home care can be implemented with their recommendations.

The Virtual Team RVT is also responsible for submitting requests for prescription refills. The team works closely with the in-clinic team to ensure high quality and continuous care, and RVTs need to communicate clearly with the veterinarians, other practice personnel, as well as with clients to ensure that patients receive the care that they need.

The RVT must be a detail-oriented person who can make good decisions, respond quickly and calmly to crises, and always maintain high standards of patient care. This often requires significant multi-tasking and a creative thinking ability. Strong interpersonal skills and the ability to set a good example, promote a positive work environment, and provide direction and motivation to coworkers are important aspects of the position.

Please note this position is for ‘Evenings & After-Hours’ only and will require availability from 4pm - 12am EST and/or 12am - 8am EST throughout the week and weekends.

What You’ll Do:
Collaborate with a team of skilled and passionate virtual RVTs to support our Members and team members in providing the Juno standard of care. More details below.

Responsibilities Include:

• Engaging with Juno Veterinary Members through text-based chat and phone.
• Address member concerns regarding the health and well-being of their animals, including both general queries and those directly related to Juno Veterinary clinic encounters.
• Reviewing patient medical records before and during interactions to quickly gain relative medical history.
• Utilizing your veterinary medical knowledge to accurately triage and make recommendations based on patient needs.
• Recording accurate medical records utilizing appropriate veterinary terminology to include documenting client communications.
• Collect, review and input medical records from referring animal hospitals.
• Deliver a world class client experience by conveying compassion and genuine care over chat, phone or video communication.
• Grow and thrive in a positive, inclusive environment of continuous learning and excellence in care.
• Implement the company's culture vision by encouraging flexible scheduling, self-compassion, work-life balance and blame and judgment free environment.

You Have:

• 2+ years as an RVT with triage experience
• A strong interest in emerging technology, AI and enjoyment in learning new operating systems/platforms
• Exceptional communication skills: our vRTS spend a lot of their days interacting with, educating and supporting members - this is a core focus of the role 
• Proficiency in multi-tasking across many communication platforms
• You thrive in a steady work environment (slow days are not