Customer Onboarding Specialist - (Italian Speaking)

<p>At <strong>AlfaDocs</strong>, we’re on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration.</p><p>We take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone’s contributions are valued. We’re driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive.</p><p></p><p></p><p>As the leading solution for Practice Management &amp; Patient-Engagement, we are looking for a <strong>Customer Onboarding Specialist </strong>to trainand educates new clients. In carrying out your activities, you will report directly to the Team Leader and participate in various departmental and interdepartmental activities.to join our growing CS Team.</p><p><br/><strong>In Your Role:</strong></p><ul> <li>You will thoroughly understand AlfaDocs and be able to explain all its benefits in terms of productivity and profitability to doctors.</li> <li>You will instruct new clients, including doctors and secretaries, sharing best practices for proper use of AlfaDocs to help them achieve their business objectives.</li> <li>You will always be in contact with the Customer Support and Success Team to guide clients in resolving any issues.</li> <li>You will build a good relationship with the Sales Team to ensure quick handovers between different departments.</li> <li>You will be the voice of the customer, listening to their needs and finding solutions.</li> </ul><p></p><p><strong>Requirements</strong></p><p></p><ul><ul><ul> <li>At least 1 year of experience in a Customer Success role or Sales role.</li> <li>Genuine interest in the digital world and new technologies.</li> <li>Excellent communication skills, from presentations to active listening.</li> <li>Persuasiveness in encouraging clients to follow our solutions to make their practice more profitable and their workflows more efficient.</li> <li>Organizational skills and the ability to work effectively in an agile and fast-paced environment.</li> <li>Customer-centric mindset: strong problem-solving skills and a proactive attitude in managing client needs.</li> <li>Excellent stress management and the ability to prioritize tasks.</li> <li>Ability to collaborate in a "win as a team" environment.</li> <li>Patience in handling difficult cases.</li> <li>Hands-on experience with help desk software (Intercom, Zendesk, and similar) and CRM systems (Hubspot, Salesforce, and similar).</li> <li>Living near Munich/Milan or willing to relocate.</li> <li>Native-level Italian; fluent in English C1.</li> </ul></ul></ul><p><br/><br/><br/><strong>Why AlfaDocs?</strong> </p><ul> <li>Join a transformative health-tech leader making a meaningful impact on healthcare delivery.</li> <li>Opportunity to significantly shape and accelerate the company's growth trajectory.</li> <li>Work alongside a passionate team dedicated to excellence, innovation, and continuous learning.</li> <li>Competitive salary and comprehensive benefits.<br/> </li> </ul><p><strong>Benefits</strong></p><ul> <li>Equipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor.</li> <li>Bonus for paid English or German language courses.</li> <li>Training courses, books, workshops, and team-building activities for personal and professional growth.</li> <li>Partnership with Serenis (an online psychotherapy platform) - three sessions offered if needed.</li> <li>Regular company reunions (yearly meetups, Christmas dinner)</li> <li>Snacks and fruit always available in the office, along with good beer at the end of the week.<br/><br/><br/><strong>Administrative Info:</strong> <br/> </li> <li> <strong>Contract</strong>: Every Alfa begins their journey with a 1-year fixed-term contract with the aim of renewing to an indefinite term.</li> <li> <strong>Salary range</strong>: 27-30.000€ (Italy) 30-32.000€ (Germany)</li> <li> <strong>Location: Milan</strong>, Italy (Via Eritrea n. 21 20157 (Palazzo Tecniche Nuove) / AlfaDocs GmbH Dachauer Strasse, 17 80335 <strong>Monaco di Baviera</strong> </li> <li> <strong>Office Model: </strong>Hybrid Mode 3 days in the office, 2 days remote</li> <li> <strong>Working hours</strong>: Monday - Friday | 09:00 - 18:00 | 1-hour lunch break</li> <li> <strong>Trial Period</strong>: 30 days</li> <li> <strong>Start Date</strong>: Starting July/August 2025<br/><br/> </li> </ul>