Senior Manager, Business Strategy (Member Experience) - Walmart+

Position Summary...

Join Walmart+ as a Senior Manager, Member Experience and lead the charge in delivering clear, impactful messaging across all member touchpoints. Use data and AI to enhance communications through cross-team collaboration and grow engagement for millions of members. Reporting into the Director, Member Experience, this is your chance to innovate, influence, and make an impact in a collaborative environment. If you're passionate about member experience, we want to hear from you!

About Walmart+

Walmart+ is a membership program designed to deliver unmatched value to our members through exclusive in-store and digital benefits. With perks such as Free Delivery from Store, Free Shipping with no order minimum, Mobile Scan & Go in-store, and Member Prices on Fuel, Walmart+ helps our members save time and money like no other retailer.

What you'll do...

• Support the Business for all Foundational projects that allow us to move quicker and more personalized when engaging with our members
• Collaborate with Enterprise partners to build integrating messaging across the site. Be the voice to secure Walmart+ messaging across Enterprise placements – partners include Site Ops, Homepage, Product, Marketing, Personalization, and Design
• Share executive updates on our pathway to omni-channel messaging
• Represent the Business and ensure we are testing new copy and creative using AI and other machine learning capabilities
• Work with product and marketing to develop an understanding of our members' engagement with our communication channels. Understand placement data and which placements promote the most engagement by member segment and benefit
• Host forums so all partners are aware of communication changes and roll outs
• Identify industry leaders and conduct competitive analysis
• Partner with Marketing, Product, Personalization and Business and identify opportunities for improving the relevance and quality of member communications
• Support auditing of communications, FAQs and several placements for correct content and verbiage
• E2E journey mapping for site placements

What you'll bring...

• 7+ years experience working in a cross-team collaboration environment, often in complex organizational matrixes
• 5+ years of experience within consulting, marketing, or communications
• 3+ years of experience journey mapping and customer experience
• 5+ years of understanding analytics and data interpretation
• 5+ years experience partnering with product and marketing organizations
• You have experience with communications and member experience
• You have experience putting presentations together and communicating to all levels of leadership
• You participate in strategic planning meetings to create agreement toward your organization's strategy
• You understand Walmart's global network capabilities

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.