Client Success Manager (NYC)

<p><strong>Start Date: <span style="font-weight: 400;">ASAP</span></strong></p> <p><strong>About CreativeX</strong></p> <p>CreativeX is B2B SaaS technology platform that helps global marketing teams make smarter creative decisions and elevate creative expression through the clarity of data. Our technology powers creative decision-making at some of the biggest brands in the world, including Google, Unilever, Pepsi, Bayer, Mondelez, Heineken, and more.</p> <p>We use computer vision and other machine learning techniques to extract creative data from our client’s digital advertising copy and transform those previously dark signals into a standardised data model at industrial scale. This creates a new, unique and powerful first party data set that represents the last and most impactful untapped reservoir of advertising performance.</p> <p>That’s because multiple studies have shown that the “Creative” itself is responsible for half of sales lift online, higher than reach, targeting, brand, &amp; recency combined. But creative impact has always been the least analysed and least understood component of a complex set of marketing variables.</p> <p>This is the problem CreativeX is focussed on solving. We’re an end-to-end solution to ingest, process, and analyse content at scale. We help brands isolate creative elements so they can be analysed against downstream ad impact metrics, from clickthrough rates to brand lift.</p> <p>Our objective is to help marketing organisations power every creative decision with data.</p> <p><strong><span class="discussion-id-150f4499-093d-80f2-ab22-001c2b0a9c0e discussion-level-1 discussion-id-150f4499-093d-80f2-ab22-001c2b0a9c0e discussion-id-150f4499-093d-803e-8610-001c47206ff0 notion-enable-hover" data-token-index="0">About the role</span>&nbsp;</strong></p> <p>Join our Client Success team as an&nbsp;<span class="notion-enable-hover" data-token-index="4">Enterprise Client Success Manager (CSM)</span>, where you'll be pivotal in building lasting client partnerships, ensuring client satisfaction, and driving revenue retention.</p> <p><strong>You'll be responsible for</strong></p> <ul> <li>Client Relationship Management <ul> <li>Act as the primary point of contact for day-to-day client interactions, collaborating with Global Client Partners across your portfolio.</li> <li>Build and maintain relationships with director and VP-level marketing stakeholders within the client and their agencies/partners, anticipating needs and driving satisfaction, loyalty, and renewals.</li> </ul> </li> <li>Driving Product Adoption &amp; Value <ul> <li>Lead onboarding, training, and workshops to maximize