Position Title:

Airport Operations Specialist – Terminal/Landside II (may underfill)

Job Description:

As an Airport Operations Specialist, you will play a vital role in maintaining the safety, security, and efficiency of our terminals and landside operations. This dynamic position involves a wide range of responsibilities from conducting safety inspections to providing exceptional customer service. If you are a problem solver with a passion for public service and the ability to stay calm under pressure, we want you on our team!

About the Position:

The Airport Operations Specialist – Terminal/Landside II role is integral to the smooth functioning of Salt Lake City International Airport. Reporting to the Airport Operations Manager and Supervisor, you'll be the go-to person for ensuring our terminal and landside areas are operating efficiently. Your day-to-day tasks will include directing vehicular and pedestrian traffic, enforcing parking regulations, and responding to emergencies. You'll also be instrumental in assisting passengers through TSA screening, managing crowd control, and providing critical information to travelers. This role requires a high level of situational awareness, the ability to make quick decisions in emergencies, and a strong focus on customer service.

Required to work non-traditional hours and shift work and possible overtime to provide required shift coverage.

About the Team:

Join a dedicated team of professionals committed to excellence in airport operations and customer service at Salt Lake City International Airport. Our team thrives in a fast-paced environment where every day presents new challenges and opportunities to make a difference. We work collaboratively to ensure the safety and satisfaction of travelers, airport tenants, and staff.

Position Hourly Range:

Specialist – Terminal/Landside I: $24.36 - $27.37/hr

Specialist – Terminal/Landside II: $29.47 - $36.47/hr

This position is eligible for full city benefits, including:

• Health Insurance (95% of premium paid by city)

• Dental, Vision and Life Insurance

• Paid vacation and personal leave

• 6-12 weeks of paid parental leave available

• Retirement contributions toward a pension plan and/or 401(k)

• A robust Employee Assistance Plan (EAP)

• Up to $4,000 tuition reimbursement annually

• Discounted supplemental benefits like pet insurance and legal services

Airport Operations Specialist – Terminal/Landside I

Typical Duties:

• Serves Airport Landside by providing directions, information, and friendly customer assistance. Also serves as a welcoming presence to over 90,000+ passengers each day.  Duties include making airport customers feel important and valued, ensuring customers have a good experience that exceeds their expectations at Salt Lake City International Airport.

• Ensures the smooth flow of vehicular and pedestrian traffic throughout vehicle loading and unloading areas. Directs traffic, issues parking citations, 5.71 civil notices of ground transportation violations, performs vehicle security inspections and issues temporary parking permits. 

• Responds to citizen inquiries about improperly parked vehicles in the vehicle loading and unloading areas. Explains parking traffic code violations to citizens. May be required to testify in court regarding violations.

• Relocates unattended vehicles in accordance with applicable statutes, ordinances, and policies. Ensures safe pedestrian crossing during times of heavy traffic.  May assist Airport Police with crowd control and special assignments.

• Patrols terminal front and pre-security areas of the airport facilities on foot and by vehicle, being continuously aware of vehicle flow, pedestrian safety, and general airport security, in support of the Airport Security Plan and Transportation Security Regulations (TSR) 1542. Contacts supervisor by radio to maintain communication and to request assistance as needed.

• Monitors use of the airport staging facility, commercial curbs, and restricted parking areas.  Recommends and/or relocates vehicles, by towing or other means, to ensure proper vehicle flow is maintained.

• Reports missing signage. Initiates work orders concerning parking regulatory signs, safety issues, or other traffic situations requiring signage or improvement.

• Following the direction of the Airport Operations Manager-Terminal-Landside, or the Airport Operations Supervisor – Terminal-Landside, provides appropriate level of response to observed delays or passenger questions and assists