Lead Associate Financial Wellness Planning & Advisory Services

Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

As a Lead Financial Wellness Planning and Advisory Services Associate, you are responsible for handling escalated calls, quality call monitoring, standard & custom reporting, and qualitative and quantitative analysis for the Financial Wellness Planning team.

What You Will Do

• Develop and share systems and tactical expertise to ensure that advisors can properly handle all tasks associated with their role.

• Creatively consider escalated and/or complex customer situations and work with management to implement solutions.

• Monitor associate phone calls and recommendations for exceptional quality.

• Develop and deliver training and up-skill resources for sales associates.

• Coach, mentor, and cross train new employees as prescribed by Sales Managers.

• Address questions or concerns in relation to customer accounts in accordance with FINRA / SEC guidelines.

• Principal review recommendations and sales to ensure fiduciary duty.

• Provides analytical and ad-hoc reporting to sales and business leadership including P&L, financial modeling, and sales funnel modeling

What You Will Bring

• Bachelor's Degree or equivalent experience in financial services

• FINRA Series 7 required

• FINRA Series 24 registration required within corporate-established timelines

• FINRA fingerprinting required

• Working knowledge and experience with reporting software - Microsoft Excel, Access, PowerBI, Salesforce, Tableau

What will set you apart

• Strong quantitative analytical aptitude

• Experience in brokerage trading and trade approval preferred

• Five years of wealth management experience preferred

• Demonstrated ability in effectively handling client escalated issues

• Dependable with good judgment

• Deep knowledge wealth management and tax-exempt sales strategies

• Ability to coach, train, and develop job-related resources

#PJPW

#LI-Remote

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Base Salary Range

$63,100.00 - $89,125.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon