ARIZONA DEPARTMENT OF REVENUE

Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.

Manager, Unclaimed Property (Claims Process Team)

Job Location:

Address: 1600 W. Monroe Street, Phoenix, AZ 85007

This position requires approximately two (2) to three (3) days of in-office presence per week, and may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Posting Details:

Salary: $63,800 

Grade: 21

Closing Date: Open Until Filled

Job Summary:

The Manager, Unclaimed Property for the Claims Process Team is responsible for the strategic initiatives, and oversight of the unit to ensure compliance with applicable State laws, statutes, rules, regulations, policies, and procedures that govern its activities regarding unclaimed property in the State of Arizona.

Job Duties:  Manager, Unclaimed Property (Claims Process Team).pdf

Check out the attached job description for more details!

Job Requirements:

Education & Experience
-Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
-Minimum of five years' experience with unclaimed property and/or claims/audit and/or financial/accounting related work OR 1.5 years of applicable experience with a masters degree or higher

Licenses & Certifications
-None

Knowledge/Understanding
-Knowledge of Federal and State laws, statutes, rules, regulations, policies, and procedures regarding unclaimed property, probate, and domestic relations matters
-Knowledge of Federal and State laws, statutes, rules, regulations, policies, and procedures regulating confidentiality requirements
-Knowledge of investigative and research techniques
-Knowledge of all required supporting documentation necessary to make unclaimed property claims determinations

Skills
-Strong verbal, written, and active listening skills
-Strong customer service skills to include conflict de-escalation and resolution techniques
-Strong interpersonal skills and demeanor
-Strong organization and time management skills with the ability to make measurable progress on several tasks simultaneously and work in high-pressure situations
-Strong mathematical skills such as addition, subtraction, multiplication, division, percentage, and averages
-Effective project management skills with the ability to lead and direct the work of teams
-Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive

Abilities
-Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
-Ability to work with a high degree of autonomy and also participate collaboratively as part of a team
-Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
-Ability to convey unclaimed property related terminology and information in layman's terms
-Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevan