General Manager - Sutter Health Park

LEGENDS

Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales, and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment.

THE ROLE

The General Manager is responsible for effectively and profitably managing and directing all day-to-day aspects of the venue’s operations including, but not limited to, concessions, retail, catering, and premium services. The GM functions as the primary strategic business leader of the property with responsibility for all aspects of hospitality and managing the operation, including guest experience, event innovation, financial performance, sales, and revenue generation and delivering a return on investment to key stakeholders. Ensures implementation of the level of hospitality associated with Legends with the objective of exceeding guest expectations and increased profits. Holds property leadership team accountable for strategy execution and guides their individual professional development.

ESSENTIAL RESPONSIBILITES

• Upholding Legends’ standards for quality and performance in all phases of the food and beverage operations.
• Constantly innovating the guest experience – food, service, communications, etc. Balancing creativity with practical implementation.
• Managing the operational budget, monthly P&L statements, and ensuring all financial reporting is accurate.
• Maintaining strong, collaborative working relationships with the client and business partners.
• Conduct weekly F&B update meetings (or as necessary.
• Responsible for handling and engaging all client communications as it pertains to food and beverage services requested by Pechanga Arena.
• Lead a cohesive management team, including developing talent, promoting from within, coaching, and performance management.
• Develop annual operational budgets that result in a fiscally sound operation – including labor projections, product levels and pricing.
• Hold all department managers accountable for timekeeping and schedules for all Legends hourly staff,
• Responsible for timely and accurate reporting of monthly inventory, accounts payable and accounts receivable for all departments.
• Preparing, verifying, and submitting financial reports and monthly projections as required.
• Working closely with all sub-contractors and non-profit organizations to ensure all standards are met and terms of the contract are followed.
• Ensuring unit compliance with federal, state, local, and Legends regulations regarding sale of alcohol, foodservice, OSHA, payroll, employment and EEO guidelines.
• Work closely with vendors and distributors in the procurement of product and equipment necessary to execute events.
• Responsible for managing the repair and renewal of all assets of operation such as uniforms, foodservice equipment, and points of sale equipment
• Responsible for participating in event production meetings and disseminating imperative information to the management team.
• Accountable for establishing and maintaining proper safety and sanitation procedures as well as creating a working relationship with local health officials and department of alcohol beverage control officials
• Ensuring proper operational condition of all food service equipment.
• Performing additional related duties, tasks and responsibilities as required.
• Accountable for executing all contract terms.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• The ideal candidate will have a bachelor’s degree with a minimum of 10 years management experience in the contract foodservice industry, preferably in for a sports and entertainment venue.
• Ideal candidates must have experience in high volume, foodservice operations, preferably in concessions or premium services for a sports/entertainment venue, with experience overseeing the sale of alcohol.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
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