Principal Program Manager, Technology Workforce Strategy

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Delivery Transformation Office & Organizational Change Management team within the Information Technology Division. As a member of this team, you will be part of a multi-year technology transformation program where we are focused on transforming the American Airlines IT organization in many ways, anchored by our corporate vision and mission. Across six work streams, we are driving resiliency in delivery, excellence in engineering, and modernizing our technology. Your role in support of this journey is driven by working directly with key stakeholders to make strategic decisions that align to our labor transformation enabling a globalized workforce with new roles, responsibilities and tiles across IT.

 

The Portfolio Domain refers to the area within Information Technology that focuses on managing an organization’s collection of IT investments, projects, programs, and initiatives in a strategic and coordinated manner. The primary goal of IT portfolio management is to align these investments with the organization’s goals, maximize the value of IT expenditures, and ensure effective resource utilization.

What you'll do

- Work closely with the Portfolio, Executive and Sr Leadership teams to set strategic goals, ensure alignmentwith corporate objectives and execute on strategic initiatives
- Assist in the execution and tracking of the program’s strategic roadmap
- Plan and manage programs and initiatives, ensuring alignment to organizational goals and strategies
- Manage resource for supporting programs and initiatives
- Identify and manage program risks, develop mitigation strategies, and track issues to resolution
- Act as an escalation point for leaders and proactively resolve any reported issues that may have impact toprograms and our corporate goals
- Provide data-driven insights and analysis to support decision-making
- Provide guidance to leaders and team members that support strategic programs, initiatives and corporate goals
- Prepare briefing materials, reports, and presentations for Portfolio, Executive and Sr Leadershipmeetings/forums
- Coordinate and facilitate meetings with follow-up on behalf of the Portfolio, Executive and/or Sr Leaders
- Oversee day-to-day operations within the department, ensuring efficient processes and workflows
- Manage to key performance metrics and ensure timely delivery of programs and initiatives
- Lead efforts to streamline processes, promote operational excellence, and implement best practices across theorganization
- Collaborate across organizations and key stakeholders to ensure seamless communication
- Serve as a liaison between the Portfolio, Executive and/or Sr Leaders and internal/external stakeholders
- Support budget activities as required for supported programs

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience
- Bachelor’s degree in Accounting, Human Resources, Business Administration, Leadership, Project Management,Information Technology, or other related fields
- 10+ years of experience in a corporate environment with understanding of project/program management,human resources, financial optimization, and/or technology operations
- Current or prior experience holding a leadership position
- Strong track record of managing cross-functional programs and initiatives
Preferred Qualifications- Education & Prior Job Experience
- Experience with optimization, transformation, or reorganization strategies
- Data Analytics and/or Reporting
Skills, Licenses & Certifications
- Excellent organizational and project management skills with a keen attention to detail
- Analytical with ability to analyst data and provide actionable recommendations and meaningful insights
- Strong leadership and interpersonal skills, with the ability to influence and collaborate at all levels
- High level of integrity, professionalism
- Excellent communication and presentation skills
- Ability to see the big picture while managing day-to-day details
- Strong problem-solving skills and a proactive approach to identifying and resolving issues
- Understands technical concepts and principles
- Results-driven with a focus on delivering high-quality outcom