Remote Legal Word Processing Associate - Sat - Tues 9am - 8pm

Williams Lea is hiring for a Remote Legal Word Processing Associate to work Monday to Friday 4:00 pm to 1:00 am!

Pay: $18.37 - $19.00/hour + shift differential

The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

Job duties

• (* denotes an “essential function”)

• ​*Perform document production work according to established policies and procedures

• *Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle

• *Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction

• *Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions

• *Assist with coordination of document production services, preparation, intake, and workflow within team

• *Troubleshoot more complex software or hardware problems

• *Utilize appropriate logs and/or tracking software for all assigned work

• *Meet contracted deadlines for accepting, completing, and delivering all work

• *Communicate with peers, supervisor or client on job or deadline issues

• Help foster a proactive environment of continuous service enhancement and relationship building with the client

• Handle sensitive and/or confidential documents and information

• Perform Quality Assurance on work of others

• Train more junior staff members

• Assist peer teams with proofreading, design or other document production and preparation, as needed

• Complete other tasks and assignments as assigned by management

• Interact with clients in person, over the phone or electronically

• Adhere to Williams Lea policies in addition to client site policies

• Use equipment and supplies in a cost-efficient manner

Job qualifications

• Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience

• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment

• Document production, word processing experience preferred

• Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills

• Adept with other software programs for editing and/or creating documents 

• Knowledge of a legal timekeeping or job tracking system is preferred

• Ability to work in a fast-paced, team environment, working both independently and collaboratively

• Ability to prioritize work, balance projects and meet deadlines in a timely manner

• Strong attention to detail with good organizational skills and emphasis on accuracy and quality

• Ability to handle sensitive and/or confidential documents and information

• Ability to make independent decisions that conform to business needs and policy

• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level

• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure

• Must be self-motivated with positive can-do attitude

• Proven customer service skills are required to create, maintain and enhance customer relationships

• Must be able to interact effectively with multi-functional and diverse backgrounds

Statement of other duties

• This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions

Working conditions

• Position operates at sites with maximum of 24/7 operati