Worker's Compensation Customer Service Representative

Description

The Worker's Compensation Customer Service Representative is responsible for answering calls for the workers comp department. Ensure deliverance of PR2, Disability Status and DFRs to all parties. Act as a liaison between parties and assist the workers compensation department in any other areas deemed necessary. 

Duties and Responsibilities:

• Answer all calls from various offices 
• Answer calls in a professional and prompt manner. 
• Assist caller with information needed – status of appointment, faxing Disability      Status and faxing reports. 
• Create Doctor’s First Report of Injury and fax. 
• Follow-up on requests for reports. 
• Transfer calls to designated scheduler and/or office/department
• Fax Disability Status and PR2 to parties. 
• Monitor fax line and distribute referrals accordingly. 
• Assist the department with intakes as needed during low call volume. 
• Assist workers compensation department in any other areas deemed necessary. 
• Meet with manager biweekly to discuss goals issues 

Requirements

 Qualifications:

• Excellent communication and time management skills
• Strong organizational skills, detailed-oriented, and ability to handle multiple task
• Must maintain high levels of confidentiality at all times
• Must exhibit a high degree of professional excellence characterized by sound independent judgment, initiative and high standard of ethics.
• Discrete handling of confidential and non-routine information
• Must possess high attention to detail
• Honest, smart, dependable and organized
• Ability to multi-task, prioritize and follow up on assignments
• Positive attitude, well-mannered
• Self-starter, proactive and works well with little supervision