Senior Customer Account Manager

 

Now you can join the world's most sustainable company in a fast-developing industry. Do you have experience in Contract and Claim Handling with a Commercial Mindset? Do you want to take your personal and professional career to the next level? Then we want to hear from you! 
 

Region NCE > SBU NCE Service > CSM DK/NO
Vestas Northern and Central Europe is a sales business unit covering Scandinavia, UK, Ireland, Poland, the Baltics, Germany, Benelux as well as Eastern Europe and south of Africa. We are responsible for the Sales function, Project, Installation and Service of wind farms throughout these regions. We aim to be the No. 1 performing business unit within Vestas, and we aim to make Vestas Northern and Central Europe the best place to work.  

 

The Service Department at the Videbæk office is responsible for service, service sales and maintenance of wind turbines within Denmark. As a Senior Customer Account Manager, you will be part of a team consisting of 8-10 colleagues, who has an open and informal culture, where teamwork and good communication is the key to our achievements.
 

Responsibilities
As a Customer Account Manager, you will be responsible for the revenue of your customer portfolio, which consist of customers in Denmark. As the main Vestas contact for your customers, you will create, build and retain highly efficient relationships with both customers and internal stakeholders, resulting in high customer satisfaction as well as solid financial growth for both the customer and Vestas.

• Act on behalf of the customer internally within Vestas to ensure that we deliver on the customers' business case, which will include communication with the planning department, technicians, and other stakeholders
• Calculate and follow up on the cost and profitability of our service contracts and negotiate sales if additional services are requested
• Create and handle administrative routines with new or existing customers 
• Actively participate in the handovers of new wind parks from sales and construction to ensure that all obligations in the contract are being identified and fulfilled before we take over in Service
• Handle daily communication with customers
   

Qualifications

• A relevant Bachelor's degree combined with experience from working in a similar position in an international company
• Experience in Contract and Claim handling
• Commercial mind-set & technical understanding
• Experience from working with customers with a focus on cost efficiency
   

Competencies
As you will be part of a team all aiming to be as great as possible, you will experience teamwork and individual work. Therefore, you should expect to be responsible for your own tasks, whilst engaging in teamwork. 

• Ability to communicate with and manage a variety of internal and external stakeholders
• You should be team-oriented in the way that you share your problems, knowledge, and learnings to learn and teach 
• You should be able to work independently, and problem solve
• Have the capability to coordinate and prioritize tasks
• You should be skilled within English and Danish, both verbal and written. This means that you should be able to communicate on a negational level in both
   

What we offer
We offer the great opportunity of joining a committed team within an international environment, that plays an important role in guiding the energy transition. You can expect to join a team that supports you and is always open for new ideas within a discussion-based culture. You will have an important impact on achieving the short-, mid-, and long-term goals of our region.
 

Additional information
Applications are handled on an ongoing basis. Please apply online with your letter of motivation and CV.
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 20/03/2024

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, www.vestas.com/en/careers/job-openings

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatch