Senior Manager-Digital Product Management

We are seeking an experienced and strategic product leader to join the Acceptance Solutions team as Senior Manager, Digital Product Management.

This role will have meaningful ownership of strategic payment acceptance products for in-person payments (e.g. retail terminal and “SoftPOS” mobile point of sale) and capabilities and will help define how American Express acceptance evolves as payment technology and merchant needs continue to change.

The successful candidate will develop and execute product strategies and roadmaps, translate merchant and partner needs into scalable capabilities, prioritize investments, and lead cross-functional teams through complex product decisions and delivery. The role will work closely with Technology, other Product teams, merchant-facing organizations, external partners, and stakeholders across American Express to bring new capabilities to market and continuously improve existing solutions.

This is an opportunity for a product leader who enjoys operating at the intersection of product strategy, technology, payments, and customer needs and who can translate complex problems into clear product direction and measurable outcomes.

• Own product strategy and roadmap for assigned Acceptance Solutions products and capabilities, establishing a clear vision, priorities, and multi-year roadmap aligned with merchant needs, enterprise priorities, technology strategy, and broader payments industry trends.
• Lead end-to-end product management, from identifying customer and market needs through product definition, requirements, prioritization, development, launch, scaling, ongoing enhancement, and lifecycle management.
• Translate strategy into execution by developing and prioritizing product capabilities and maintaining a clear product backlog based on customer value, business impact, technical dependencies, economics, risk, and strategic priorities.
• Partner closely with Technology and engineering teams to translate product strategy into actionable capabilities and requirements, resolve dependencies and trade-offs, and enable predictable delivery.
• Develop a deep understanding of merchants, partners, and the acceptance ecosystem, using customer insights, market research, competitive intelligence, data, and industry trends to identify opportunities for product innovation and improvement.
• Shape the future of payment acceptance by evaluating emerging technologies, evolving merchant experiences, and changes across the payments ecosystem and translating those developments into actionable product opportunities.
• Build compelling business cases and investment recommendations for new products, capabilities, and enhancements, considering customer value, strategic fit, economics, implementation complexity, and expected business outcomes.
• Lead complex cross-functional initiatives involving Product, Technology, operations, servicing, merchant-facing teams, risk, compliance, and other enterprise stakeholders.
• Drive product decision-making and stakeholder alignment across teams with differing priorities, clearly articulating recommendations, trade-offs, risks, and dependencies to senior leaders and partners.
• Manage product risks, issues, and dependencies, proactively identifying barriers to execution and facilitating decisions and resolution across organizational boundaries.
• Establish product success measures and performance indicators, using quantitative and qualitative insights to evaluate product performance, identify opportunities, and inform roadmap decisions.
• Support external partner and industry engagement as appropriate, representing product strategy and requirements with technology providers, acceptance partners, and other participants in the payments ecosystem.
• Strengthen organizational capability and resilience by building product knowledge across the team, establishing scalable product-management practices, and reducing dependency on individual subject-matter experts.

Required Qualifications 

• Demonstrated experience in digital product management, including ownership of product stra