Account Manager

About Density

Density’s mission is to measure and improve our footprint on the world. 

We help companies understand how their workplaces are used. We do that by observing behavior in the office through our highly accurate and always anonymous sensors. In other words: where are people actually spending their time?

We translate that data into actionable, opinionated insights that help companies increase the financial and experiential performance of any workplace. Today, we work with companies from Fortune 500s to high growth innovators in technology, financial services and healthcare, occupying more than a billion square feet worldwide. 

And we’re in it for the long game: what if we knew more, created better spaces, and could build cities that worked and felt better? That’s where you come in.

The Opportunity: 

In this role, you will be responsible for managing the renewals across our customer portfolio. You’ll bring strong relationship building, detail orientation, and rigorous execution to forecast accurately and close renewals for our Commercial segment. You’ll use your product knowledge, customer expertise, and sales acumen to identify and close upsells in your book of business. You’ll collaborate with cross-functional teams, including customer success, product, and finance, to ensure a seamless customer experience.

In this role you will: 

• Own the entire client renewals process, including client engagement, quote development, and interaction with internal/external finance and legal contacts to ensure agreements meet company policies.
• Learn current and legacy pricing methodology and produce accurate customer-facing quotes for renewal and expansion opportunities
• Effectively communicate contracting and pricing changes to clients
• Maintain an accurate rolling 90-day renewal forecast, actively identifying risks and opportunities for ARR increase
• Strategically manage client renewals to identify upsell opportunities, mitigate churn, and extend subscription terms
• Drive upsells and cross-sells in existing customer base to ensure a high level of account penetration 
• Serve as a primary point of contact for renewal-related inquiries from customers, partners/resellers, and internal teams
• Develop and foster internal relationships with Sales, Finance, Legal, Deployment Services, and Operations to ensure seamless collaboration and support for renewal activities
• Manage communication primarily through Slack, with client information residing in customer channels and leveraging knowledge bases in Slack, Google Drive, and Notion.

Key Performance Indicators:

• Net Dollar Retention
• Expansion ARR 
• Churn Rate
• On-time Renewals 

The ideal candidate will have: 

• 4-6 years of client-facing experience in  Inside Sales, Account Management, or Renewal Management experience, preferably in a Technology or SaaS environment
• Proven experience in managing customer accounts and contract negotiations with senior business stakeholders
• Experience with Salesforce Lightning opportunity workflows and reporting 
• The ability to maintain accurate expansion and renewal forecasting
• Strong communication and interpersonal skills
• Ability to work independently and thrive in a dynamic, fast-paced environment
• The ability to surface problems, identify and partner cross-functionally on solutions
• Exceptional organization skills and ability to handle a high volume of tasks

We offer:

• Excellent benefits including medical, dental, vision, mental and reproductive health, 401K, equity, Flex Fridays, Remote Friendly, unlimited and mandatory PTO and more.
• A company full of fun, smart, talented and legitimately kind teammates. Our culture powers everything we do and we work hard to nurture it by bringing on the right humans.
• A team hailing from innovators like Apple, LinkedIn, Stripe, Meraki, Flexport, WeWork, NASA & beyond.
• $227M raised from investors including Kleiner Perkins, Founders Fund and Upfront Ventures.
• The chance to change the built world as we know it.
• You can read more about our values here.

Density provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic