Manager, Service Center

Job Overview:

The Manager, Service Center will lead a team of 10 - 15 Service Professionals on the LPL Financial New Advisor Care Team. The New Advisor Care Team is the first point of contact for LPL Financial Advisors who have inquiries related to accounts that converted over from their previous broker/dealer firm. The ideal candidate would have experience managing an Advisor Support call center team.
 

Responsibilities:

• Handle Financial Advisor immediate escalations needing management contact and advanced support issues

• Monitor, coach, set performance goals, and motivate staff. Help frontline agents with questions from advisors and office staff

• Assist in the training process of support staff

• Track their training progress and decide when they have reached milestones to move them to the next level of training

• Administrative management duties: timecard approvals, interviews, review time off requests, track attendance, etc.

• Conduct daily huddles via WebEx to ensure consistent communication with your team

• Embrace advisor feedback and seek to identify ways to improve advisor experience

• Regularly exercise discretion and business judgment

• Provide superior customer service to large base of financial advisors by handling incoming phone calls when needed including escalations

• Ensure staff are adhering to assigned shifts and completing work in a timely manner

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 3+ years of financial services experience

• 1+ years of experience as a Team Lead or Manager

• Series 7 (https://www.finra.org/industry/series7) or can complete within 90 days of employment

Core Competencies:

• Must be flexible to work varying schedules and hours as needed

• Verbal and written communication skills and the ability to work independently are required to identify problems and implement solutions in a team environment

• Effectiveness in this role requires strong leadership abilities as well as a solid working knowledge of LPL policies and procedures

#LPL-PA

 

Pay Range:

$66,744-$111,240/year

 

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join LPL Financial: Where Your Potential Meet