Full-Time Restaurant Assistant Manager

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Join Our Team:

A career at Cinemark means you'll have epic opportunities to immerse yourself in our industry. But that's just the beginning — a front row seat means incredible growth as you bring new ideas to life to create an unforgettable experience for movie lovers worldwide.

Role Summary:

A Restaurant Assistant Manager is responsible for providing hands-on support and guidance for the restaurant operations. They will manage Team Members and the process for delivering quality service to all Guests within the restaurant. A Restaurant Assistant Manager will adhere to Cinemark’s brand standards for timeliness, accuracy, guest service, and experience!

A Day in the Life of a Restaurant Assistant Manager:

The essential duties and responsibilities of a Restaurant Assistant Manager include, but are not limited to, the following:

• Trains and coaches Team Members to serve food and drinks to guests in a courteous and timely manner

• Interacts verbally with Guests creating a friendly and upbeat atmosphere

• Completes assigned administrative functions

• Ensures cash handling procedures are completed according to company and brand policy

• Manages service of alcohol according to all state and federal laws and regulations

• Conducts regular inventory and ordering as necessary

• Accepts and audits deliveries

• Adheres to budgets, increasing profits through cost managements and sales growth

• Handles complex and challenging customer service scenarios

• Ensures that Team Members follow the dress code

• Learns and follows the policies and procedures as established in Cinemark’s Guidelines. Enforces these with all staff fairly and consistently

• Reports all Employee relations issues to the General Manager and/or  Restaurant General Manager (In the absence of the GM/RGM, management should report Employee relations issues to www.convercent.com)

• All management members must follow the Employee Relations Reporting Protocol

• All management members are held at a high work ethic standard and code of conduct

• Leads or attends a mandatory Shift Huddle (team discussion) at the start of or during a shift

• Conducts Wellness Checks on staff on a daily basis

• Performs the functions of Chief Clean & Safety Monitor during a shift, if assigned

• Consistently identifies and sanitizes high contact areas within and around the dining area (restaurant, lounge, bar, auditorium, and patio areas)

• Consistently ensures and promotes adherence of proper social distancing guidelines

• Properly utilizes Personal Protective Equipment while completing position-specific tasks

• Adapts to the frequency and scope of required cleaning tasks

• Properly addresses any safety or security issues (trip hazards, lighting, suspicious persons, etc.)

• Performs other work-related duties as assigned

What You Will Need to Have:

• Must be at least 18 years of age

• High School or G.E.D. graduate preferred

• Minimum of 1-2 years of restaurant supervisory experience preferred

• Completion of three basic courses (Management Foundations, Annual Certifications, and MAP Core) within Cinemark’s Management Accreditation Program

• Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required

• Management members who work with alcohol are required to complete a Safe Alcohol Service training program

• Availability to work flexible hours which include evenings, weekends, and holidays

• Requires regular and consistent attendance

• Has an energetic and friendly attitude during each shift

• Provides excellent Guest service

• Accurate cash handling and basic math skills

• Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend English

• Ability to work in a team environment and independently

• Ability to take and follow direction

• Responds with a sense of urgency

• Excellent time management, organizational skills, and attention to detail

• Ability to recruit, train, and lead others

• Must be able to resolve conflict

• Bilingual English/Spanish preferred

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