General Manager | Modus by PM Hotel Group

We are conducting a proactive search for an experienced General Manager to lead a lifestyle hotel property within our growing portfolio. As a company always looking ahead, we are committed to identifying exceptional leaders before the right opportunity demands it. The ideal candidate shares our passion for hospitality, thrives in an entrepreneurial and people-first culture, and is ready to lead with the authenticity and drive that defines who we are. For the right leader, this role offers full ownership of hotel operations — exceeding financial and guest experience objectives while shaping the culture of the property and the team within it.

This is a full-time, on-site, exempt position that reports to the Vice President of Operations. The salary range for this position is $100,000-$150,000.

Modus by PM Hotel Group

Modus is the lifestyle + Luxury division of PM Hotel group. We develop and operate a collection of hotels and innovative hospitality concepts throughout the United States. PM Hotel Group is a Top-15 hotel management company, recognized as an industry leader and innovator. We have a unified approach to hospitality, grounded in a shared commitment to purpose-driven leadership, people-first culture, and long-term value creation.

Who We Are

• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer. 
• Passionate – about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique -  we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators – we are a lifestyle hotel management company that is constantly evolving.  We are open minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.

What You Will Be Doing

• Own all areas of the operation, including front office, food & beverage, housekeeping, engineering, sales & events.
• Lead through your leadership team to maximize financial performance while upholding quality standards, maximizing levels of guest satisfaction, and maintaining colleague engagement.
• Direct the development and execution of the annual strategic plan, the annual budget, and operations plan, emphasizing balanced growth and consistent profitability.
• Communicate the direction and purpose of all initiatives, resulting in colleague & leader ownership, pride, and desired results. 
• Achieve and maintain superior balanced scorecard results (revenue, STR, GOP, guest experience, colleague engagement, asset maintenance, etc.), with an unrelenting desire to exceed previous outcomes.
• Inspire and motivate your leaders and colleagues to foster a guest-focused and results-oriented environment.
• Deliver best-in-class guest service and satisfaction by executing against the Lifestyle + Luxury Ethos, through avenues such as training, survey analysis, feedback, and incentive programs.
• Provide experiences that go above and beyond, creating raving reviews, and attracting media attention, through seasonal programming and community partnerships, all within the parameters of budget and expenses.
• Actively seek out critical information on market trends, segment behavior, and other data to make informed decisions and remain ahead of the pack. 
• Create and promote learning opportunities and development plans for direct reports, fostering a culture of development.
• Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to speak up and their input is valued.
• Manage the property for financial performance, working with the on-site and corporate teams to prepare materials and communicate results with hotel stakeholders.
• Collaborate with shared services partners (marketing, revenue management, people & culture), to maximize performance and engage with companywide initiatives.
• Champion our values, vision, and culture.

What You Bring to the Table

• Minimum 5 years’ experience in different management positions in the hospitality industry and have held a senior leadership role (Hotel Manager or Assistant General Manager - preferred) at a hotel for at least two years.
• Experience managing independent hotels, F&B operations & Experience Programming.
• A track record of achieving and maintaining superior results across all areas of the hotel and can articulate the underlying strategies that led to your a