Security Officer - Residential Front Desk Full-Time

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

Job Description

As a Security Officer - Residential Front Desk Full-Time in Brooklyn, NY, you will serve and safeguard clients in a range of industries such as Residential, and more.

As a Front Desk Security Professional at a residential location, you will be the first point of contact for residents and visitors, providing a welcoming presence and exceptional customer service. Your role involves monitoring entry points, verifying credentials, and responding to security-related incidents as needed. You will help to deter unwanted activity through your attentive presence while utilizing technology such as computers or tablets. At Allied Universal, we value teamwork, integrity, and a people-first approach, offering you the opportunity to make a meaningful impact in a dynamic and supportive environment.

Position Type: Full Time

Pay Rate: $19.05 / Hour

Job Schedule:

DayTimeMon04:00 PM - 12:00 AMTue04:00 PM - 12:00 AMWed04:00 PM - 12:00 AMSun04:00 PM - 12:00 AM

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Provide customer service to residents and visitors by carrying out security-related procedures and site-specific policies at the front desk.
• Monitor access to the residential location, verifying identification and/or credentials as required.
• Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols.
• Document and report any unusual activity, incidents, or security-related concerns to the appropriate personnel.
• Assist with visitor management, including logging guests and issuing passes as needed.
• Support emergency response activities as directed, maintaining communication with Allied Universal and/or property management.
• Maintain a professional presence at the front desk, helping to deter unauthorized access and/or disruptive behavior.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Must be at least 21 years of age.
• Customer service experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.