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Community Manager
SermoUnited States, United Statesfull_timeVerifiedPosted 8 Aug 2025
About the role
Location: USAAre you ready to make a difference in the world of healthcare? Then you’ve come to the right place. 500+ employees, 9 countries, and 1 mission - to amplify the voice of healthcare professionals and improve global healthcare. This is where you come in. Helping unite HCPs across the world to improve patient outcomes – and even save lives – is an incredible feeling. Join us! About Sermo
Sermo is the world leader in turning HCP experience, expertise, and observations into actionable insights for the global healthcare community. Engaging with more than 1 million HCPs across 150 countries, the company offers a unique HCP-first online community that allows clinicians to communicate about issues that are important to them and their patients. Sermo uses a suite of proprietary, technology-enabled tools to cultivate a deep understanding of healthcare professional observations that will benefit pharmaceutical, healthcare partners and the medical community. To learn more, visit sermo.com. Who we’re looking for: Sermo is seeking an experienced and proactive Community Manager to help lead, serve and engage our healthcare communities. In this role, you will focus on supporting and nurturing two key groups: our established Advanced Practice Practitioners (APP) community and our soon to be launched global nurses group. You’ll also play a critical role in supporting ambassador programs, community initiatives, and engagement projects. Working closely with the wider community and growth marketing team, you’ll be responsible for informing and executing the community engagement strategy, curating and managing content, designing engagement activities, and fostering a thriving and supportive environment for healthcare leaders. Your role will be pivotal in shaping the future of these communities, ensuring they become valuable and engaging spaces for their members. Key responsibilities:
Sermo is the world leader in turning HCP experience, expertise, and observations into actionable insights for the global healthcare community. Engaging with more than 1 million HCPs across 150 countries, the company offers a unique HCP-first online community that allows clinicians to communicate about issues that are important to them and their patients. Sermo uses a suite of proprietary, technology-enabled tools to cultivate a deep understanding of healthcare professional observations that will benefit pharmaceutical, healthcare partners and the medical community. To learn more, visit sermo.com. Who we’re looking for: Sermo is seeking an experienced and proactive Community Manager to help lead, serve and engage our healthcare communities. In this role, you will focus on supporting and nurturing two key groups: our established Advanced Practice Practitioners (APP) community and our soon to be launched global nurses group. You’ll also play a critical role in supporting ambassador programs, community initiatives, and engagement projects. Working closely with the wider community and growth marketing team, you’ll be responsible for informing and executing the community engagement strategy, curating and managing content, designing engagement activities, and fostering a thriving and supportive environment for healthcare leaders. Your role will be pivotal in shaping the future of these communities, ensuring they become valuable and engaging spaces for their members. Key responsibilities:
- Community engagement strategy:
- Inform and lead the implementation of the engagement strategy for the APP and nurses community groups
- Use data to assess engagement tactics and adjust strategies to better meet the evolving needs of these groups
- Design and execute activities meant to engage community members, retain/reduce churn, and foster meaningful connections
- Content strategy & execution:
- Collaborate with the Community team to curate and deploy high-impact content tailored to the unique needs of APPs and nurses
- Support content publishing and ensure quality assurance processes are followed to maintain Sermo’s standards and resonates with the community
- Manage the content calendar, ensuring timely and relevant content is delivered to the community
- Community leadership & advocacy:
- Serve as an
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