Procurement/Customer Service Specialist

The Opportunity:

In this role, you will report to the Area Operations Manager and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Hourly Rate: $36

Shift: Monday - Friday, 8 am - 4:30 pm

Location: Vacaville, CA

Benefits:

• Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)
• Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.
• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.
• Recognition: Celebrate your peers and earn points to redeem for gifts and products 

What we’re looking for  

• Education: High school Diploma or GED required; Bachelor’s degree in Business, Supply Chain, Operations Management is a plus
• Experience: 5+ years of experience in customer service, order management, or supply chain roles, preferably within a manufacturing or pharmaceutical environment.
• Collaboration Tool: Microsoft Teams experience
• Familiarity with direct materials, procurement, and supplier relationship management.
• Strong written and verbal communication skills.
• Proficiency with enterprise resource planning (ERP) systems and Microsoft Office Suite; SAP experience
• Demonstrated ability to manage multiple priorities and work in a fast-paced, deadline-driven environment.
• Analytical mindset, with excellent attention to detail and problem-solving skills.
• Collaborative team player with a focus on continuous improvement.
• Experience working in the biotechnology, pharmaceutical, or life sciences industries.
• Understanding of Good Manufacturing Practices (GMP) and relevant regulatory requirements.
• Prior experience with supplier audits and quality issue resolution.
• Familiarity with lean manufacturing principles.
• Dedicated to meeting the expectations and requirements of both internal and external customers.
• Approaches challenges analytically and creatively, identifying root causes and implementing effective solutions.
• Manages a variety of tasks and projects simultaneously, maintaining high standards of accuracy and efficiency.
• Proactively identifies issues and improvements, taking ownership and accountability for results.

How you will thrive and create an impact  

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Process and monitor purchase orders for direct materials, ensuring timely and accurate entry into the ERP system (SAP).
• Track order status from placement through to delivery, proactively communicating updates and resolving issues.
• Coordinate expedited orders as necessary to support manufacturing schedules and respond to changes in demand.
• Serve as the main point of contact for Genentech’s direct material suppliers, fostering strong, collaborative relationships.
• Address and resolve supplier queries regarding orders, specifications, documentation, and shipping requirements.
• Facilitate clear communication regarding changes, delays, or issues affecting supply continuity.
• Work closely with internal teams such as Manufacturing, Quality Assurance, Planning, and Procurement to ensure material availability and resolve discrepancies.
• Coordinate with warehouse and logistics personnel to confirm timely receipt and proper documentation of shipments.
• Support the investigation and resolution of quality, quantity, or documentation issues related to direct materials.
• Maintain accurate records of all transactions, communications, and order statuses within relevant systems.
• Prepare and distribute regular reports on supplier performance metrics, order fulfillment, and inventory status.
• Support audits and compliance initiatives by providing relevant documentation in a timely and organized fashion.
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