Sales Operations Support Analyst

All offices are currently open, and our employees are back 4 or 5 days a week in Hudson Yards, NY and 3 days a week in all other offices. If you have questions on this policy or the application process, please contact recruiting@gafg.com.

 

COMPANY OVERVIEW

Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a majority-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions.

Global Atlantic is looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us. 

We use Greenhouse as our scheduling tool and communicate through their systems. At times, your email may block our communications. Please be sure to check your SPAM so that you do not miss critical information about our process, including scheduling. 

POSITION OVERVIEW 

The Senior Analyst provides operational support for the Global Atlantic Sales Team. This position can be located in one of the following locations: Batesville, IN; Berwyn, PA; Des Moines, IA; or Hartford, CT. The candidate will foster a strong partnership with the Sales Team by providing Service and Operational support.  The ideal candidate will demonstrate accountability, collaboration, strong relationship skills and have a drive to excel. Key responsibilities include:

• Responsible for handling Annuity / Life service-related requests received via the Internal / External Sales Team and Distribution Relationship Managers
• Accountable for end-to-end case management and resolution responses
• Perform outreach to Financial Professionals on as needed basis
• Proactively support Sales partners throughout process with consistent and timely outreach through to resolution
• Lead efforts to proactively provide service-related updates to dedicated Sales partners in areas such as operational changes, operational trends w/in Sales partner territories, improvement opportunities
• Partner and consult with other teams within Global Atlantic to resolve service requests and respond to inquiries in a timely manner
• Follow through to ensure requests are resolved and closed within appropriate timeframes
• Create and maintain excellent working relationships with Operations partners, collaborate on identifying efficiencies and improvement opportunities
• Build and maintain strong relationships with both the internal and external Sales partners

QUALIFICATIONS

• Bachelor’s degree preferred, not required
• Annuity or Life Operations Industry experience
• Ability to build and maintain relationships internally and externally
• Excellent communication skills, work ethic and high level of personal integrity and accountability
• Ability to work in a highly collaborative and fast-paced environment
• Possess strong organizational skills and be able to handle multiple projects simultaneously 
• Comfortable working under pressure and against tight deadlines 
• Professionalism in written and oral communications 
• Responsible, conscientious and self-motivated 

 

This position is not eligible for visa candidates now or in the future.

 

Global Atlantic’s base salary range is determined through an analysis of similar positions in the external labor market. The annual base salary range provided in this posting for this position is a nationwide market range and represents a broad range of salaries for this role across the country.  Base pay is just one component of Global Atlantic’s total compensation package for employees and at times we hire outside the boundaries of the salary range. Other rewards may include annual cash bonuses, long-term incentives (equity), generous benefits (including immediate vesting on employee contributions to a 401(k), as well as a company match on your contributions), and sales incentives.  Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Compensation for our more senior positions have a larger component of short-term cash bonus and long-term incentives.  The base salary range for this role is $44,823 to $85,378.

 

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TOTAL REWARDS STATEMENT  

Global Atlantic’s total rewards package is reflective of our corporate values, partic