Sr Dir, Global Strategic Accts - Retail

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

PayPal’s Global Strategic Accounts (GSA) team focusses on empowering clients on their digital journey, from identifying new opportunities to delivering solutions that result in improved business outcomes and customer experience and drive revenue growth for PayPal.

• As the Sr Dir. Retail, you will lead a team driving digital technology transformation in partnership with our clients delivering outstanding results and KPI’s.

• The Sr Dir. Retail will establish a multi-year strategy to accelerate the adoption of PayPal’s product and services within the Vertical and cross-sell on margin accretive products to help grow TM and expand the base.

Leveraging our global capabilities and broad product portfolio, you and your team will engage at all levels within our strategic accounts to bring domain expertise and industry relevant solutions to help customers adopt and embrace the latest digital technologies.

Job Description:

Responsibilities:

• Will drive product portfolio distribution and prioritized market coverage to identify key strategic initiatives that enable flywheel synergies between branded and unbranded;

• Will refine the enterprise operating model by creating playbooks to execute for emerging markets, merchants and consumers;

• The Sr Dir. Retail will operate with a General Manager mindset to deliver the required vertical P&L outputs having ultimate responsibility for the direct and indirect vertical team

• Will demonstrate ambassadorial leadership internally and externally – delivering thought leadership to Industry forums and building B2B and B2C conversation campaigns around the Retail Vertical.

• Lead a team, that is aligned with the vision and values of PayPal and focused on value creation for our clients and partners. Coach and enable the team to exceed objectives and outcomes through creating an environment of adapting and learning. Attract and retain talent and invest in the growth of individuals.

• Inspire the team to develop relationship and credibility required to effectively convey the value of PayPal’s solutions and vision to C-level executives and negotiate favorable commercial terms, contracts and agreements that create sustainable, long-term value for all parties. 

• Lead the development and dynamic strategic plan for our strategic clients, detailing insights and opportunities that align with our clients’ priorities. Coordinate and lead the impact and delivery of a diverse set of experts and stakeholders to achieve the client’s goals, through driving acco