Customer Service Representative - Nordic/DACH region

<p><span>Denne stilling </span><span>kan</span><span> </span><span>enten</span><span> </span><span>være</span><span> hybrid </span><span>og</span><span> </span><span>baseret</span><span> </span><span>i</span><span> Enschede, Holland, </span><span>eller</span><span> </span><span>fuldt</span><span> </span><span>fjernarbejde</span><span> </span><span>og</span><span> </span><span>baseret</span><span> </span><span>i</span><span> München-</span><span>området</span><span> </span><span>eller</span><span> Danmark.</span></p><p><span> </span></p><p><span>Hvem</span><span> Vi Søger</span></p><p><span>Vi </span><span>søger</span><span> </span><span>en</span><span> </span><span>engageret</span><span> </span><span>og</span><span> </span><span>serviceorienteret</span><span> </span><span>Kundeservicemedarbejder</span><span> </span><span>til</span><span> </span><span>vores</span><span> team. Du </span><span>vil</span><span> </span><span>få</span><span> </span><span>en</span><span> central </span><span>rolle</span><span> </span><span>i</span><span> at </span><span>understøtte</span><span> </span><span>vores</span><span> </span><span>eksterne</span><span> </span><span>kunder</span><span> </span><span>i</span><span> EMEA-</span><span>regionen</span><span>, </span><span>og</span><span> du </span><span>trives</span><span> </span><span>i</span><span> </span><span>en</span><span> </span><span>rolle</span><span>, </span><span>hvor</span><span> du </span><span>yder</span><span> </span><span>førsteklasses</span><span> </span><span>kundeservice</span><span> </span><span>og</span><span> </span><span>opbygger</span><span> </span><span>stærke</span><span> </span><span>kunderelationer</span><span>. Som </span><span>en</span><span> del </span><span>af</span><span> </span><span>vores</span><span> </span><span>kundeserviceteam</span><span> </span><span>bliver</span><span> du </span><span>en</span><span> </span><span>vigtig</span><span> </span><span>brik</span><span> </span><span>i</span><span> </span><span>vores</span><span> </span><span>virksomhed</span><span>, </span><span>hvor</span><span> </span><span>kundetilfredshed</span><span> er </span><span>i</span><span> </span><span>fokus</span><span>.</span></p><p><span> </span></p><p><span>Om </span><span>Stillingen</span></p><p><span>I </span><span>denne</span><span> </span><span>rolle</span><span> </span><span>vil</span><span> du </span><span>stå</span><span> for </span><span>indtastning</span><span> </span><span>af</span><span> </span><span>standardordrer</span><span> </span><span>og</span><span> </span><span>yde</span><span> support </span><span>til</span><span> interne </span><span>og</span><span> </span><span>eksterne</span><span> </span><span>kunder</span><span> i EMEA-</span><span>regionen</span><span> via e-mail </span><span>og</span><span> </span><span>telefon</span><span>. Din </span><span>evne</span><span> </span><span>til</span><span> at </span><span>bevare</span><span> </span><span>overblikket</span><span> </span><span>og</span><span> </span><span>arbejde</span><span> </span><span>struktureret</span><span> </span><span>sikrer</span><span>, at </span><span>ordrer</span><span> </span><span>håndteres</span><span> </span><span>effektivt</span><span> </span><span>og</span><span> </span><span>inden</span><span> for de </span><span>aftalte</span><span> </span><span>tidsfrister</span><span>.</span></p><p><span>Dine </span><span>hovedopgaver</span><span> </span><span>omfatter</span><span>:</span></p><ul><li><span>Kundesupport</span><span>:</span><span> Yd </span><span>førstelinje</span><span> support </span><span>til</span><span> </span><span>kunder</span><span> </span><span>i</span><span> EMEA-</span><span>regionen</span><span> via e-mail </span><span>og</span><span> </span><span>telefon</span><span>, </span><span>og</span><span> </span><span>løs</span><span> </span><span>henvendelser</span><span> </span><span>i</span><span> </span><span>henhold</span><span> </span><span>til</span><span> </span><span>vores</span><span> </span><span>fastlagte</span><span> </span><span>serviceniveauer</span><span>.</span></li><li><span>Ordrehåndtering</span><span>:</span><span> </span><span>Indtastning</span><span> </span><span>og</span><span> </span><span>opfølgning</span><span> </span><span>af</span><span> </span><span>ordrer</span><span>, </span><span>hvor</span><span> du </span><span>håndterer</span><span> </span><span>hver</span><span> </span><span>eneste</span><span> </span><span>henvendelse</span><span> </span><span>professionelt</span><span> </span><span>og</span><span> </span><span>effektivt</span><span>.</span></li><li><span>Problemhåndtering</span><span>:</span><span> </span><span>Løs</span><span> </span><span>kundens</span><span> </span><span>spørgsmål</span><span> </span><span>og</span><span> </span><span>udfordringer</span><span> </span><span>hurtigt</span><span> </span><span>og</span><span> </span><span>præcist</span><span>; </span><span>videregiv</span><span> </span><span>uafklarede</span><s